Get Help

The Service Desk provides front line technology service and support for students, faculty, and staff at CU Anschutz. If you need help with central technology such as email, Wi-Fi, or VPN, the OIT Service Desk is the place to start. Request assistance from our Service Desk or peruse our tools and resources to find the help you need.

Reset your password here.

Contact Service Desk

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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

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Chat Portal

Start a live chat with an OIT team member for assistance

Start Chat

8 a.m. to 7 p.m., Monday - Thursday
8 a.m. to 5 p.m., Friday
Noon to 5 p.m., Saturday

 

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Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.

After Hours Service Desk Support

Emergencies: If you have a campus network outage or technology issue impacting patient care, call (303) 724-4357. A technician will call you back within 15 minutes. 

View current or planned outages.

Non-emergencies: If you need help with password resets or general questions, leave a message at (303) 724-4357 or utilize the self service portal and submit a ticket. Your request will be responded to on the next business day during regular hours of operation. 

More from the Service Desk 

Support Tools

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Multi-Factor Authentication (MFA) with Duo

Audience: Faculty Researchers Staff Students Cost: Free See full details
Staff, faculty, and students are required to enroll a device in Duo Security for multi-factor authentication to help strengthen security by providing two proofs of your identity.

Phishing Emails

Audience: Faculty Staff Students Cost: Free See full details
Phishing originally described email attacks that would steal your online username and password. Report a phishing attempt for campus security and compliance to review and assess.

Remote Access VPN

Audience: Faculty Researchers Staff Students Cost: Free See full details
When connecting from off-campus, OIT offers several remote options based on your needs. Please note that you will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Horizon for remote access.

Remote Desktop and Thin Clients

Audience: Faculty Staff Cost: Paid subscription for Thin Clients See full details
Remote desktop allows access to university resources, including your regular work desktop, shared internal files, and folders by using the full downloadable VMware Horizon Client or the Horizon web client through your preferred browser. Thin Clients receive hosted desktop and application computing systems for paid subscribers at the university.

Single Sign On (SSO)

Audience: Faculty Staff Students Cost: Free
Authentication services to university units for departmental or campuswide applications that require the authentication of users based on their affiliation with the university.

University Credentials

Audience: Faculty Staff Students Cost: Free See full details
Your university credentials are the username / email address and password pair that provides secure access to several resources at the university, as well as a number of resources provided by the CU system. These services include email, the Web Login portal, VPN, wireless access, etc.

University Systems Account Access

Audience: Faculty Staff Cost: Free
OIT manages access to email, Active Directory, VPN and certain library entitlements as well as the information that is sent to badging and parking. Access to HCM, Finance, Peoplesoft and CU-SIS is managed by University Information Systems at the CU System Office. Submit a ticket for help accessing these university systems.

Zoom

Audience: Faculty Staff Students Cost: Free See full details
Zoom is a best-in-class online communication and collaboration tool that provides video conferencing, web conferencing, and audio conferencing (both device-based and phone), as well as audio/video/sharing, all with an intuitive and easy-to-use user interface.
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