Wireless Network and Connectivity

Wi-Fi Troubleshooting

As a member of the university community, you have access to internal and external resources for securely connecting to the university network. OIT supports both wi-fi and cellular coverage on campus. With your laptop, tablet, or mobile device you can access the Secure Wireless Network (labeled CU Denver) or Guest Wireless Network (CU Denver Guest) while on campus or at our off-campus locations. Both networks will require a certificate acceptance however, for access to the Secure Wireless Network you must use your university credentials - username and password.

Connect a Mobile Device to Wireless

Android Device

1. Open the wireless settings
2. Choose CU DENVER or CU ANSCHUTZ wireless name
3. Input the following settings:
4. a. EAP = PEAP
   b. Phase 2 Authentication = None
   c. CA Certificate = Do Not Validate
   d. Identity = University Username
   e. Anonymous Identity = Leave Blank
   f. Password = University Password

Some newer Android devices may not have the option to set Phase 2 Authentication to 'none'. In that situation set Phase 2 Authentication to 'MSCHAPV2'.

Google Pixel (Android Device)

1. Open Settings
2. Navigate to Network and Internet
3. Click on Wi-Fi
4. Navigate to Wi-Fi preferences
5. Go to Network rating provider and then click on None (If already on None, toggle it to Google)
6. Close the wi-fi settings and click on the wi-fi icon
7. Connect to the CU Denver or CU Anschutz wi-fi and input the following directions:
8. a. Security = WPA/WPA2/WPA3-Enterprise
   b. EAP method = PEAP
   c. Phase 2 authentication = MSCHAPV2
   d. CA Certificate = Use system certificates
   e. Online Certificate status = Do Not Validate
   f. Domain = ucdenver.edu
   g. Identity = University User Name
   h. Anonymous Identity = Leave blank
   i. Password = University Password
9. Click Save

Still Experiencing Wi-Fi Issues?

Select your device and try the steps below.

PC running Windows 8 & 10:

Method 1:

• From the start menu search and open Change Wifi Settings.
• On the next page scroll down and select manage wifi settings. At the bottom of the page will be your wireless networks.
• Select the UCDenver network and then select Forget.
• Reconnect to the wireless network normally and you will be prompted to renew your certificate and enter your university credentials.

Method 2:

• Download the latest WiFi driver from the manufacturer's website and save to an accessible location, e.g., Desktop.
• Search > Device Manager > Expand Network Adapters > Locate the wireless device (Dell is tricky as it will not say WiFi but Intel Centrino N)
• Right click device > uninstall device and software.

Mac OS 10:

• Go to System Preferences --> Network
• Select Wi-Fi and turn it off 
• Click Advanced...button under the Wi-Fi tab
• Locate "UCDenver" under the list of Preferred Networks, select it, and press the "–" button to remove it. 
• Press OK
• Go to System Preferences --> Profiles
• Select the "UCDenver" profile and press the "–" button to remove it. 
• Reboot your Mac
• Go back to System Preferences --> Network --> Wi-Fi and turn Wi-Fi back on, then try connecting directly to UCDenver (do not connect to "...Guest" first)

iOS:

• Go into Settings --> Wi-Fi and turn Wi-Fi off
• Go to Settings --> General. Scroll down, and you should find Profile: UCDenver.
• Open this profile, then open the Configuration Profile for UCDenver
• Press the Delete Profile button. You will be prompted to confirm this deletion
• Go back to Settings --> Wi-Fi, turn Wi-Fi back on, then connect directly to the "UCDenver" wireless  network
• Enter your University Login credentials
• You should be prompted to install a new certificate
• Click Trust to allow
  
  

Android:

• Go into Settings --> Select Wifi --> Select the UCDenver network connection and then select forget.
• Select the UCDenver network again and select connect. Enter your university credentials when prompted.