Technology Questions and Support

Get Help

The Service Desk provides front line technology service and support for students, faculty, and staff at CU Anschutz. If you need help with central technology such as email, Wi-Fi, or VPN, the OIT Service Desk is the place to start. Request assistance from our Service Desk or peruse our tools and resources to find the help you need.

Reset your password here.

Contact Service Desk

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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

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Chat Portal

Start a live chat with an OIT team member for assistance

Start Chat

8 a.m. to 7 p.m., Monday - Thursday
8 a.m. to 5 p.m., Friday
Noon to 5 p.m., Saturday

 

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Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.


After Hours Service Desk Support

Emergencies: If you have a campus network outage or technology issue impacting patient care, call (303) 724-4357. A technician will call you back within 15 minutes. 

View current or planned outages.

Non-emergencies: If you need help with password resets or general questions, leave a message at (303) 724-4357 or utilize the self service portal and submit a ticket. Your request will be responded to on the next business day during regular hours of operation. 


More from the Service Desk 

Support Tools

Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students
When connecting from off-campus, there are several remote options based on your needs. Please note that you will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Horizon for remote access.
Guide to VPN

Welcome to VPN

When connecting from off-campus, there are several remote options based on your needs including the university's virtual private network (VPN) or the use of remote desktop and applications. Please note that you will be prompted for multi-factor authentication through Duo during login to the VPN. Registration and installation of Duo will need to be completed prior to using either option.

Working Off-Campus

 
Virtual Private Network (VPN)

In addition to using your university password to access the VPN, a second authentication method is required through Duo. To get started using the GlobalProtect VPN service you'll need to be sure you have registered first with Duo Security.

  • Download and install the university's VPN based on the device that you want to use. Refer to the table below for your options.
  • Once you have opened the GlobalProtect client, enter your primary campus VPN portal:
    • CU Denver VPN portal is: dc-vpn.ucdenver.edu
    • CU Anschutz Medical Campus VPN portal is: amc-vpn.ucdenver.edu

 
GlobalProtect VPN Installation Instructions

  • Windows: Install VPN for Windows 64 bit
    • For both PC and Mac, uninstall any older versions, reboot your computer, reinstall the most updated version, and reboot your computer. 
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