Billing and Rates

Billing Process and Rate Information

The following are billing processes and rate information for OIT services that have a fee. OIT Finance processes requests for billing changes related to OIT Billing Reports. The team will email a copy of the monthly billing report to the primary contacts for each of the SpeedTypes.

Do you have billing questions?

Send your request to UCD-OIT.Billing@ucdenver.edu. Change requests must be received by the 15th of the month to be effective within the same month.

Requests to add, change, or disconnect a service should be made through the OIT Service Center.

Are you a billing coordinator? Please find PCR-360 billing system resources below.

Documentation and resources for using the customer portal are available here:

OIT Services and Costs

See the table below for fee details. Additional information is available on the OIT Tools and Services webpage.

Server Hosting

Service	Rate	Cost
External Department Backups	Monthly	$65.00
Virtual Server	Monthly	$45.00
Physical Server	Monthly	$175.00
Additional Processor	Monthly	$10.00
Additional Storage /GB	Monthly	$0.05
Additional Backup Storage /GB	Monthly	$0.05
Additional RAM/GB	Monthly	$1.00
Server Support Consulting	Hourly	$80.00

Server Hosting - Departments are provided with 100 GB of storage, 1 processor, and 4 GB of RAM on the initial server configuration. Additional server storage is charged at $0.05/GB per month.

Backup Storage (Add'l) - Physical servers can be backed up by installation of an Enterprise Backup agent. The agent allows for remote administration and backup of the server's data. This service includes up to 100 gigabytes of backup storage for each virtual server. The customer is charged only when storage exceeds the initial 100 GB.

Central File Server

Service	Rate	Cost
Monthly connection; per user / directory	GB (Gigabyte)	$0.025

Service	Rate	Cost	Additional Information
Panopto Record Archive to server (per month)	Monthly	$15.00	*No charge for Ed Core Courses
Conversion of Panopto Recording to CD	Flat	$16.00	*No charge for Ed Core Courses
Conversion from CD to Panopto Service	Flat	$90.00
Move of recorded file from one course to another	Flat	$10.00

Service	Rate	Cost	Additional Information
Equipment Delivery Setup (minimum)	Flat	$20.00	Includes pick up of item
Technical Assistance per hour (M-F, 7:30 AM - 5 PM)	Hourly	$45.00	*No charge for Ed Core Courses
Technical Assistance per hour (non-business hours)	Hourly	$65.00	*No charge for Ed Core Courses
Routing of Analog Phone line to classrooms	Flat	$15.00

Service	Rate	Cost
Data Center Rack Hosting	Monthly	$350.00

Service	Service	Rate	Cost	Educational Core Courses
Equipment Rentals: Audio	Assisted Hearing Device	Daily	$10.00	No Charge
	Audio Mixer	Daily	$20.00	No Charge
	Audio Recorder, IPAD - full day	Daily	$50.00	No Charge
	Audio Recorder, Olympus	Daily	$25.00	$25.00
	Microphone , Countryman (headworn)	Daily	$25.00	No Charge
	Microphone Stand, Floor	Daily	$10.00	No Charge
	Microphone Stand, Table Top	Daily	$10.00	No Charge
	Microphone, Handheld Wireless	Daily	$30.00	No Charge
	Microphone, Wired (565SD, SM58 or PZM-Flat table mics)	Daily	$20.00	No Charge
	Microphone, Wireless Lavalier	Daily	$30.00	No Charge
	PressBox - Whirlwind (Multbox)	Daily	$50.00	No Charge
	Sound (PA) System , Indoor (Anchor with Built in CD Player)	Daily	$50.00	No Charge
	Sound (PA) System (H&W)	Daily	$75.00	No Charge
	Sound (PA) System , Outdoor	Daily	$200.00	No Charge
Equipment Rentals: Computer	PC Laptop/MAC Notebook - full day	Daily	$50.00	No Charge
	Computer Speakers - full day	Daily	$10.00	No Charge
	Display or MAC adapters - full day	Daily	$10.00	No Charge
	Wireless Remote Control for laptops - full day	Daily	$10.00	No Charge
Equipment Rentals: Video	Data Projectors - full day	Daily	$50.00	No Charge
	Document Camera - full day	Daily	$30.00	No Charge
Equipment Rentals: Miscellaneous	Audience Response System Setup (per conference)	Flat	$50.00	$50.00
	Audience Response Unit Daily Rental (per unit/conference)	Flat	$2.50	$2.50
	BluRay Player	Daily	$25.00	$25.00
	Cables (HDMI, VGA, XLR, etc.)	Daily	$4.00	No Charge
	Countdown Timer Clock	Daily	$10.00	$10.00
	DSAN Speaker Timers (per unit ($50 for set))	Daily	$25.00	$25.00
	DVD/VHS Player	Daily	$25.00	$25.00
	Easels	Daily	$10.00	No Charge
	Extension Cords/surge suppressors	Daily	$4.00	No Charge
	Flipcharts	Daily	$20.00	No Charge
	HDMI cable	Daily	$5.00	No Charge
	Large Podium	Daily	$50.00	No Charge
	Laser Pointer	Daily	$10.00	No Charge
	Logitech web conferencing system	Daily	$15.00	No Charge
	Portable Projection Screen - 5.8' x 4'	Daily	$20.00	No Charge
	Portable Whiteboards	Daily	$20.00	No Charge
	Small/Medium (Portable) Podium	Daily	$20.00	No Charge
	Tripod	Daily	$15.00	No Charge
	TV Monitors (27" - 32") - full day	Daily	$40.00	No Charge
	TV Monitors (32 - 46") - full day	Daily	$50.00	No Charge
	USB Microphone or Polycom Communicator	Daily	$15.00	No Charge
	Video Camera (camera only type; not a camcorder)	Daily	$50.00	$50.00
	Webcam	Daily	$15.00	No Charge

Service	Campus	Rate	Cost
Network Jacks (including those that support wireless)	Off Campus	Monthly	$9.77
On-site Networking Technical Support (add'l trip charge)	Off Campus	Hourly	$80.00
Cable Pull for New Jack (Teflon Cable-A/B JACK)	CU Denver	One-Time Charge	Billed based on vendor cost

Service	Rate	Cost
Voice Connection	Monthly	$23.50
Voice Re-Connection	One-Time	$45.00
Voice Moves and Changes (1/2 hour)	Hourly	$45.00
International Long Distance	Minute	Billed at cost

The Voice Re-Connection Fee is only assessed in an instance where a phone line has been disconnected and re-connected (with the same phone number) within a span of two weeks.

Service	Rate	Cost
Persistent desktop; per user	Monthly	$15.00

Service	Rate	Cost	Educational Core Courses	Annual Access Member
Videoconference Port Charge	Hourly	$52.00	$10.00	$32.00
Audio Port Charge (POTS Line - on bridge)	Hourly	$15.00	$15.00	$15.00
Videoconference Technical Support (Business Hours)	Hourly	$45.00	$0.00	$45.00
Videoconference Technical Support (Non Business Hours)	Hourly	$65.00	$65.00	$65.00
ISDN	Minute	$0.30	$0.00	$0.30
Rental of Videoconferencing HD Unit per day (for spaces not equipped)	Daily	$500.00	$0.00	$0.00
Rental of Videoconferencing SD Unit per day (for spaces not equipped)	Daily	$400.00	$0.00	$0.00

Service	Rate	Cost	Educational Core Courses
Zoom self-service web conferencing	Flat	$0.00	$0.00
Zoom webinar (up to 500 participants) - Administration setup	Flat	$0.00	$0.00
Zoom webinar (up to 500 participants) - Usage	Hourly	$40.00*	$40.00*
Zoom webinar (up to 1,000) participants) - Administration setup	Flat	$0.00	$0.00
Zoom webinar (up to 1,000 participants) - Usage	Hourly	$75.00*	$75.00*
Zoom webinar (up to 3,000) participants - Administration setup	Flat	$0.00	$0.00
Zoom webinar (up to 3,000 participants) - Usage	Hourly	$250.00*	$250.00*
Zoom Technical Assistance per hour (M-F, 7:30 AM - 5 PM)	Hourly	$45.00	$0.00
Zoom Technical Assistance per hour (non-business hours)	Hourly	$65.00	$65.00

*Cancellations made with less than 24 hours notice will be billed for a full hour at the hourly rate.

Licence Type	Yearly Cost
Zoom Webinar License for 100 participants	$400 per client; billed yearly
Zoom Webinar License for 500 participants	$1,400 per client; billed yearly
Zoom Webinar License for 1,000 participants	$3,400 per client; billed yearly
Zoom Webinar License for 3,000 participants	$9,900 per client; billed yearly

Get Help

Phone Support

303-724-4357 (4-HELP)
7:30 a.m. - 6 p.m., M - Th
7:30 - 5 p.m., Fri

Chat Portal

Start Chat
8 a.m. - 7 p.m., M - Th
8 a.m. - 5 p.m., Fri
Noon - 5 p.m., Sat

Self Service Portal

Submit a ticket
Email the Service Desk
24/7 access to the OIT Service Center

Tools

Resources

Schools & Colleges

Campus Affiliates

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Office of Information Technology

Download Adobe Assets

Download Creative Cloud files by June 1, 2023

OIT Billing and Rates

Billing Process and Rate Information

Do you have billing questions?

Are you a billing coordinator? Please find PCR-360 billing system resources below.

OIT Services and Costs

Get Help

Phone Support

Chat Portal

Self Service Portal

Office of Information Technology

Download Adobe Assets

Download Creative Cloud files by June 1, 2023

OIT Billing and Rates

Billing Process and Rate Information

Do you have billing questions?

Are you a billing coordinator? Please find PCR-360 billing system resources below.

OIT Services and Costs

Backup and Storage

Classroom Recording (Panopto) Services

Classroom AV Support and Setup

CU Productions

Data Center Rack Hosting

Equipment Rentals

Networking Services

Phone Services

Remote Computing Desktop

Video Conferencing

Zoom Web Conferencing and Webinars

Zoom Webinar Licensing Costs

Get Help

Phone Support

Chat Portal

Self Service Portal

Office of Information Technology