Technology Questions and Support

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The Service Desk provides front line technology service and support for students, faculty, and staff at CU Anschutz. If you need help with central technology such as email, Wi-Fi, or VPN, the OIT Service Desk is the place to start. Request assistance from our Service Desk or peruse our tools and resources to find the help you need.

Reset your password here.

Contact Service Desk

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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

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Chat Portal

Start a live chat with an OIT team member for assistance

Start Chat

8 a.m. to 7 p.m., Monday - Thursday
8 a.m. to 5 p.m., Friday
Noon to 5 p.m., Saturday

 

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Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.


After Hours Service Desk Support

Emergencies: If you have a campus network outage or technology issue impacting patient care, call (303) 724-4357. A technician will call you back within 15 minutes. 

View current or planned outages.

Non-emergencies: If you need help with password resets or general questions, leave a message at (303) 724-4357 or utilize the self service portal and submit a ticket. Your request will be responded to on the next business day during regular hours of operation. 


More from the Service Desk 

Support Tools

Phishing Emails

Category: Email IT Security IT Security OIT - Categories OIT - Type of software Audience: Faculty Staff Students
Phishing is a psychological attack used by cyber criminals to trick you into giving up information or taking an action. Learn more about recognizing phishing attempts.

Phishing Attacks 

Phishing is a psychological attack used by cyber criminals to trick you into giving up information or taking an action. Phishing originally described email attacks that would steal your online username and password. However, the term has evolved and now refers to almost any message-based attack. These attacks begin with a cyber criminal sending a message pretending to be from someone of something you know, such as a friend, your bank, your company or a well-known store.

How to Recognize a Phishing Attack

  • A URL inconsistent with the message (for example, a message that claims it is from the service desk but does not include ucdenver.edu or cuanschutz.edu in the URL)
  • Spelling errors, poor grammar and odd formatting
  • A reply-to email address that is not from "ucdenver.edu" or "cuanschutz.edu"
  • A request for a password or other sensitive data
  • Generic greetings, like "Dear customer"
  • Threat to delete account if no action is taken

Remember that legitimate companies and organizations will never ask for passwords, social security numbers, and other sensitive data via email.

How to Know if Your Account is Compromised

  • You are unable to login to your account because hacker changed the password or it’s clearly disabled or locked
  • You are unable to send email to external addresses because Microsoft blocked it
  • You notice missing emails or returned undelivered emails
  • You find an unknown forwarding email or deleting email rule in place
  • You see multiple unknown sent items appear in the “Sent Items” folder
The university community can report suspected phishing or junk emails by clicking Report Phishing or Report Junk in the email message using Microsoft Outlook. Visit the Information Security and IT Compliance website for additional information about reporting phishing.
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