Disconnecting Billable OIT Services

Other Names

• Cherwell Name: Adobe Acrobat

What does this service look like on the OIT Billing Statement?

 

Disconnect via email to OIT Service Desk

Send an email to the Service Desk, specify that you are requesting to disconnect an "Adobe License service" and include the following information:

• First and Last name of the license holder
• Email address of the license holder

Disconnect via OIT Service Center (Cherwell)

1. Go to the OIT Service Center portal
   
2. Click "Login" button in top right of screen and enter your CU credentials
   
3. Click "Make a Request" button in middle of screen
   
4. Scroll down to "Software/Applications" tile and select it
   
5. Select "Adobe Acrobat" tile
   
6. Select "Disconnect" tile
   
7. Enter the First Name and Last Name of the license holder, the email of the license holder, and any other helpful information
   
8. Click the "Add to Cart" button above the form
   
9. Click the "Submit Order" button

Other Names

• Cherwell Name: Adobe Creative Cloud
• Adobe CC

What does this service look like on the OIT Billing Statement?

Disconnect via email to OIT Service Desk

Send an email to the Service Desk, specify that you are requesting to disconnect an "Adobe License service" and include the following information:

• First and Last name of the license holder
• Email address of the license holder

Disconnect via OIT Service Center (Cherwell)

1. Go to the OIT Service Center portal
   
2. Click "Login" button in top right of screen and enter your CU credentials
   
3. Click "Make a Request" button in middle of screen
   
4. Scroll down to "Software/Applications" tile and select it
   
5. Select "Adobe Creative Cloud" tile
   
6. Select "Disconnect" tile
   
7. Enter the First Name and Last Name of the license holder, the email of the license holder, and any other helpful information
   
8. Click the "Add to Cart" button above the form
   
9. Click the "Submit Order" button

Other Names

• Cherwell Name: BioRender

What does this service look like on the OIT Billing Statement?

Disconnect via email to OIT Service Desk

Send an email to the Service Desk, specify that you are requesting to disconnect an "Adobe License service" and include the following information:

• First and Last name of the license holder
• Email address of the license holder

Disconnect via OIT Service Center (Cherwell)

1. Go to the OIT Service Center portal 
   
2. Click "Login" button in top right of screen and enter your CU credentials
   
3. Click "Make a Request" button in middle of screen
   
4. Scroll down to "Software/Applications" tile and select it
   
5. Select "BioRender" tile
   
6. Select "Disconnect" tile
   
7. Enter the First Name and Last Name of the license holder, and enter the email of the license holder
   
8. Click the "Add to Cart" button above the form
   
9. Click the "Submit Order" button

Other Names

• Cherwell Name: File Share (Centralized)
• Home Drive (H:\\ Drive)
• Departmental Directory
• Department Shared Folders or Drives

What does this service look like on the OIT Billing Statement?

Disconnect via email to OIT Service Desk

Send an email to the Service Desk, specify that you are requesting to disconnect an "Isilon Central File Server service" and include the following information:

• First and Last name of the user
• Email address of the user
• UserID of the user (optional – looks like first 3-4 characters of last name + first 1-5 characters of first name)

Disconnect via OIT Service Center (Cherwell)

1. Go to the OIT Service Center portal
2. Click "Login" button in top right of screen and enter your CU credentials
3. Click "Make a Request" button in middle of screen
4. Scroll down to "Storage and Server Services" tile and select it
5. Select "File Share (Centralized)" tile
6. Select "New" tile
7. Explicitly state that you are wanting to disconnect a service. Enter the First Name and Last Name of the user, enter the email of the user, and the UserID of the user if possible.
8. Click the "Add to Cart" button above the form
9. Click the "Submit Order" button

Other Names

• Cherwell Name: Wired Connection
• Jacks
• Data jacks
• Network jacks
• Offsite billable jacks

What does this service look like on the OIT Billing Statement?

Disconnect via email to OIT Service Desk

Send an email to the Service Desk, specify that you are requesting to disconnect an "Offsite Network Connection" and include the following information:

• Building
• Room
• Jack (if possible)

Disconnect via OIT Service Center (Cherwell)

1. Go to the OIT Service Center portal
   
2. Click "Login" button in top right of screen and enter your CU credentials
   
3. Click "Make a Request" button in middle of screen
   
4. Scroll down to "Internet and Connectivity" tile and select it
   
5. Select "Wired" tile
   
6. Select "New" tile
   
7. In the “Description” field explicitly state that you are wanting to disconnect a service. Provide the site/campus, building, room, and jack number (if you have it) for the jack that you are trying to disconnect.
   
8. Click the "Add to Cart" button above the form
   
9. Click the "Submit Order" button

Other Names

• Billmate
• 1FB line service

Use case: this service is typically a phone line associated with freezer monitoring systems, security cameras or credit card machines

What does this service look like on the OIT Billing Statement?

 

Disconnect via email to the OIT Service Desk

Send an email to OIT Service Desk, specify that you are requesting to disconnect a "1FB/Billmate line" and include the following information:

• phone number (full 10 digits)

 

Other Names

• Cherwell Name: Pager

What does this service look like on the OIT Billing Statement?

 

Mass Department Disconnect

Please use the instructions listed under the "Pager Returns" heading , “Bulk Returns” subheading on our website.

Disconnect via email to OIT Service Desk

Send an email to the Service Desk, specify that you are requesting to disconnect a "Pager service" and include the following information:

• Pager number
• Name of pager holder
• Whether or not the pager is being returned physically or if it has been lost/stolen

When returning the pager physically also use the following instructions:
Take it to the pager office (ED2 North, Rm 5102-1) and leave it at the desk, with or without a note. They can also, send it via the inter-campus mail to Pager Office, Mail Stop F408.

Disconnect via OIT Service Center (Cherwell)

1. Go to the OIT Service Center portal 
   
2. Click "Login" button in top right of screen and enter your CU credentials
   
3. Click "Make a Request" button in middle of screen
   
4. Scroll down to "Computers and Devices" tile and select it
   
5. Select "Pager" tile
   
6. Select "New" tile
   
7. In the “Description” field explicitly state that you are wanting to disconnect a service. Provide the pager number (e.g. 303266xxxx), the name of the pager holder, and any information regarding how you intend to return the pager physically, or if it was lost/stolen
   
8. Click the "Add to Cart" button above the form
   
9. Click the "Submit Order" button

Other Names

• Cherwell Name: International Long Distance (PBN)
• Auth Code
• Personal Billing Number

What does this service look like on the OIT Billing Statement?

Disconnect via email to OIT Service Desk

Send an email to the Service Desk, specify that you are requesting to disconnect a "PBN service" or "International Long Distance service" and include the following information:

• PBN (5 digit number)
• Email/name of the PBN user

Disconnect via OIT Service Center (Cherwell)

1. Go to the OIT Service Center portal
   
2. Click "Login" button in top right of screen and enter your CU credentials
   
3. Click "Make a Request" button in middle of screen
   
4. Scroll down to "Business and Professional Services" tile and select it
   
5. Select "International Long Distance (PBN)" tile
   
6. Select "New" tile
   
7. In the “Description” field explicitly state that you are wanting to disconnect a service. Enter the PBN (5 digit number) and the name/email of the PBN user (if it is a departmental PBN just provide the name assigned to the PBN)
   
8. Click the "Add to Cart" button above the form
   
9. Click the "Submit Order" button

Other Names

• Cherwell Name: “Physical Server Linux” or “Physical Server Windows”
• Some people just call these "servers"

What does this service look like on the OIT Billing Statement?

Disconnect via email to OIT Service Desk

Send an email to the Service Desk, specify that you are requesting to disconnect a "Physical Server" or "Rackspace" and include the following information:

• Name of the server (the server name is listed as the "Item Billed",  or first column, on the OIT Billing Statement)

Disconnect via OIT Service Center (Cherwell)

1. Go to OIT Service Center portal
2. Click "Login" button in top right of screen and enter your CU credentials
3. Click "Make a Request" button in middle of screen
4. Scroll down to "Storage and Server Services" tile and select it
5. Select "Physical Server Windows" or "Physical Server Linux" tile depending on the operating system installed on the server
6. Select "New" tile
7. Explicitly state that you are wanting to disconnect a service and include the name of the server/rackspace from the OIT Billing Statement
8. Click the "Add to Cart" button above the form
9. Click the "Submit Order" button

Other Names

• Cherwell Name: Virtual Computing
• Thin Clients
• Remote Desktop clients
• Persistent Remote Desktop

What does this service look like on the OIT Billing Statement?

Disconnect via email to OIT Service Desk

Send an email to the Service Desk, specify that you are requesting to disconnect a "Virtual/Remote Computing service" and include the following information:

• First and Last name of the user
• Email address of the user
• SpeedType (optional)
• Service ID (optional – from the OIT Billing Statement)

Disconnect via OIT Service Center (Cherwell)

1. Go to OIT Service Center portal
2. Click "Login" button in top right of screen and enter your CU credentials
3. Click "Make a Request" button in middle of screen
4. Scroll down to "Virtual Computing" tile and select it
5. Select "Remote Access" or "Thin Client" tile depending on which type of remote computing client you are wanting to disconnect
6. Select "Disconnect" tile
7. Enter the First Name and Last Name of the user, enter the email of the user, and (optionally) any other useful information from the OIT Billing Statement (such as SpeedType and Service ID)
8. Click the "Add to Cart" button above the form
9. Click the "Submit Order" button

Other Names

• Cherwell Name: Back Ups
• Commvault
• Virtual Server Backup

What does this service look like on the OIT Billing Statement?

Disconnect via email to OIT Service Desk

Send an email to the Service Desk, specify that you are requesting to disconnect a "Server back-up service" or a "Commvault service" and include the following information:

• Name of the server (the server name is listed as the "Item Billed", or first column, on the OIT Billing Statement, and it can be identified on there as it will always end with "_CV")

Disconnect via OIT Service Center (Cherwell)

1. Go to OIT Service Center portal
2. Click "Login" button in top right of screen and enter your CU credentials
3. Click "Make a Request" button in middle of screen
4. Scroll down to "Storage and Server Services" tile and select it
5. Select "Back Ups" tile
6. Select "New" tile
7. Explicitly state that you are wanting to disconnect a service and include the name of the server
8. Click the "Add to Cart" button above the form
9. Click the "Submit Order" button

Other Names

• Cherwell Name: “Virtual Server Windows” or “Virtual Server Linux”
• Server Hosting
• Virtual Servers

What does this service look like on the OIT Billing Statement?

Disconnect via email to OIT Service Desk

Send an email to the Service Desk, specify that you are requesting to disconnect a "Virtual Server service" and include the following information:

• Name of the server (the server name is listed as the "Item Billed", or first column, on the OIT Billing Statement)

Disconnect via OIT Service Center (Cherwell)

1. Go to the OIT Service Center portal
   
2. Click "Login" button in top right of screen and enter your CU credentials
   
3. Click "Make a Request" button in middle of screen
   
4. Scroll down to "Storage and Server Services" tile and select it
   
5. Select "Virtual Server Windows" or "Virtual Server Linux" tile depending on the operating system on the server
   
6. Select "New" tile
   
7. Explicitly state that you are wanting to disconnect a service and include the name of the server from the OIT Billing Statement
   
8. Click the "Add to Cart" button above the form
   
9. Click the "Submit Order" button

Other Names

• Cherwell Name: Handset/Desk Phone
• Phone/Voice line
• Handset
• Virtual Phone

What does this service look like on the OIT Billing Statement?

Disconnect via email to OIT Service Desk

Send an email to the Service Desk, specify that you are requesting to disconnect a "Phone service" and include the following information:

• Phone number/extension