Category:EmailMarketing and CommunicationsAudience:FacultyStaff
A Shared Mailbox is a mailbox that multiple users can access to read and send email messages. Shared mailboxes can provide a common calendar, allowing multiple users to schedule and view vacation time, etc. Set up or manage existing shared email boxes by completing the form below.
Once a shared mailbox has been set up, you should see it in the Folder pane of your Outlook (usually on the left). If you don't see a shared box you have access to, click on the Request Email Box link above or contact the mailbox owner to request access.
For more information about adding shared mailboxes in Outlook for PC, Mac or Webmail, and how to send and reply to messages, follow the instructions in the FAQs below.
Frequently Asked Questions
Open Outlook and click the File tab on the left.
Click the Add Account option below the mailbox name.
Enter an optional display name in the Your Name field and enter the shared mailbox address in the Email Address area. Click Next when finished.
When the Windows Security screen pops up, clear the field and enter your personal university email address and password. Click OK.
The next screen should show that Outlook is completing the setup for the new account. Click Finish.
You will then be prompted to restart Outlook. Click OK to continue.
When Outlook restarts, you should see the shared mailbox in the Folder pane on the left-hand side of your Outlook.
Open Outlook and click Tools > Accounts.
On the Accounts screen, click Advanced.
Click Delegates and then the + (add) symbol in the Open these additional mailboxes section.
Search for the mailbox by name and select it, then click Add.
You will be returned to the Delegates screen, click OK.
Once Outlook connects to the mailbox, there will be a popup that says Outlook was redirected to a server. Check Always use my response for this server and then Allow.
You should now see the shared mailbox in the Folder pane on the left-hand side of your Outlook.