Software, Support and Services
Tools and Services
Browse all OIT tools and services or search for a specific tool or service using the search box or filters.
These tools, software, and programs have all been vetted by our security and compliance team and are supported by our service desk.
Telephone Setup and Support
Category: Billing OIT - Categories OIT - Type of software Phones Productivity and Business Audience: Faculty Staff
This service request is to install/activate, make changes, or deactivate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office phone, or multiple office phones, connection.
Request Service
Phone Services
This service request is to install/activate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office telephone connection. A Direct Inward Dial (DID) or non-DID phone number will be assigned based on customer’s requirements. Telecommunications and Network Infrastructure (TNI) will provide and support the TNI-provided standard telephone end to end.
If you have a request to change seven or more office/desktop connections, please:
- Complete the Multiple Phone Requests spreadsheet detailing what work is being requested.
- E-mail the spreadsheet with a brief description of the work to oit-servicedesk@ucdenver.edu for formal request generation.
If you are requesting a change for one individual office/desktop connection, use the link above to request service. This will allow you to:
- Move a phone
- Change the name on a phone
- Request a new phone
- Disconnect a phone
Directions to submit a service request:
- Click the button to go to the OIT Service Center portal
- Select "Make a Request"
- Scroll down and choose "Phone Service"
- Make the selection for the service you need
Phone Service Rates:
| Equipment | Cost |
| Phone line Connection | $23.50 per month |
| Phone line Re-Connection | $45.00 one-time |
| Phone line Moves and Changes (1/2 hour) |
$45.00 per 1/2 hour |
| International Long Distance | Billed at cost per minute |
The Re-Connection Fee is only assessed in an instance where a phone line has been disconnected and re-connected (with the same phone number) within a span of 2 weeks.