Alert: Plaza Building Is Closed
The Plaza Building will be closed through at least Dec. 6 because of a water line break and expected repairs. The Health Center, located in the building, will only offer Telehealth until further notice. Please check the Auraria Campus website for updates.
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Call Center
Category: OIT - Categories Phones Audience: Faculty Staff
This service request is to design and implement Call Center/ACD Services to support advanced Call Enabled Business Processes (CEBP). *Need to be on VPN or campus network to access request form.
Setup Call Center
The Access team and/or the Customer Service Representative will consult with the customer requesting a new Call Center/ACD service or will enhance an existing ACD/Call Center Service. The Call Center/ACD Services allows a business unit to utilize a call menu to inform customers and solicit caller input in order to route calls to targeted destinations based on that caller’s input. The target is usually a “live” agent although other destinations may be chosen.
*Need to be on VPN or campus network to access request form.
*Need to be on VPN or campus network to access request form.