Remote Tools and Software

Tools and software for working remotely or hybrid. View all Tools and Services for more.

Students and teacher learning online

Staying Connected with Remote and Hybrid Work

In addition to the options for using Microsoft 365 applications, the university's virtual private network (VPN), or a remote desktop and applications, there are many collaborative productivity tools to allow you to work with colleagues, teachers and fellow students. These tools allow you to have virtual meetings, online chats, soft phones, and connect remotely to your files and campus resources. Take a look at some of these options and please contact the OIT Service Desk if you need additional assistance getting started.

Multi-Factor Authentication (MFA) with Duo

Category: IT Security Remote Access Software Audience: Faculty Researchers Staff Students
Staff, faculty, and students are required to enroll a device in Duo Security for multi-factor authentication to help strengthen security by providing two proofs of your identity.
Start Using Duo

Welcome to Duo

Duo must be used with  
  • GlobalProtect, the university's virtual private network (VPN)
  • VMWare Horizon, access to university resources through a remote desktop (often referred to as VDI)
  • Microsoft 365 applications including Outlook for university email whether you are off-campus or on-campus
  • Employee and student portals at my.cu.edu

Install and Register for Duo

  • Download the Duo app on your preferred mobile device. OIT highly recommends doing this on your smartphone.
  • Register for Duo from your laptop or desktop computer.
    • In your browser, type in: https://passport.ucdenver.edu/cusecure.php and click enter.
    • Remove your university email address and type in your user name.  
    • Be sure to log in using your university username (not your email address) and your password.
    • The Duo Authentication “Start setup” message will appear. (If you're already registered for Duo, you'll receive a ready to start using CU Secure message.)
    • Troubleshooting: If you have an issue accessing the https://passport.ucdenver.edu/CUSecure.php link, clear your browser data, then close your browser and reopen a new session. You must enter your user name (generally your last name and first initial or a combination of your last and first name).

 
Check for Supported Devices and Operating Systems

Be sure you are using the most up-to-date browser and updated operating systems on all your devices. Refer to the table below for assistance. Contact the Service Desk with any questions you may have about compatibility.

Microsoft 365 and Duo Security Supported Clients and Browsers 

Operating Systems (OS):
 Device Requirements Duo Notes
Outlook for iOS iOS 14 or higher 
Outlook for Android Android 7.2 or higher 
Microsoft Outlook 2019 MS Outlook 2019 is supported 
IMAP and POP3Microsoft Outlook will not support connection to emails through the IMAP client or POP account. 
Microsoft 365 Latest browser versions of Safari, Chrome, Edge, or Firefox 
Microsoft system specs include:
  • Memory - 4GB RAM
  • Disk Space - 4GB 
  • Monitor Resolution - 1280x768
  • Windows 10



32-bit requires hardware acceleration for 4K and higher 



Mac system specs include:
  • Memory - 4GB RAM 
  • Disk Space - 10GB
  • Monitor Resolution - 1280x800

Apple/Mac: 

  • Ventura
  • Monterey 12
  • Big Sur 11

HFS+ hard disk format (also known as macOS Extended) or APFS

Updates may require additional storage over time.

 LinuxInstall the most recent browser for Linux. If you have questions, the OIT Service Desk will try to help as they are able but, the team does not have access to the Linux OS to troubleshoot.
Keep your browser open or you will be required to authenticate at the beginning of each new session. 
 iOS (Apple)
  • iOS 14.0 and greater
Compatible with M1 iPad Pro
 Android OS
  • Android 10.0 and greater 
  • Android Go 10.0 and greater 
Duo Mobile is not supported for use on ChromeOS or Huawei.
 Blackberry OSOIT recommends upgrading to a newer smartphone for MFA capability. Duo Mobile for Blackberry is not available.

Training Resources

Getting Started

Frequently Asked Questions

Microsoft OneDrive for Business

Category: Office 365 OIT - Categories OIT - Type of software Onedrive Productivity and Business Software Audience: Faculty Researchers Staff Students Cost: Free
OneDrive for Business is an integral part of Microsoft 365 and provides a place in the cloud where you can store, share, and sync your work files.
See full details OneDrive for Business Login

Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students Cost: Free
When connecting from off-campus, there are several remote options based on your needs. Please note that you will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Horizon for remote access.
See full details Guide to VPN

Telephone Setup and Support

Category: Billing OIT - Categories OIT - Type of software Phones Productivity and Business Audience: Faculty Staff Cost: See extended details for rates
This service request is to install/activate, make changes, or deactivate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office phone, or multiple office phones, connection.
See full details Request Service

Get Help

Phone Icon

Phone Support

303-724-4357 (4-HELP)
7:30 a.m. - 6 p.m., M - Th
7:30 - 5 p.m., Fri

Chat logo

Chat Portal

Start Chat
8 a.m. - 7 p.m., M - Th
8 a.m. - 5 p.m., Fri
Noon - 5 p.m., Sat

self service logo

Self Service Portal

Submit a ticket
Email the Service Desk
24/7 access to the OIT Service Center

CMS Login