Request assistance from our Service Desk or peruse our tools and resources to find the help you need.
Contact us over the phone for assistance
303-724-4357 (4-HELP from a campus phone)
7:30 a.m. to 6 p.m., Monday - Thursday
7:30 a.m. to 5 p.m., Friday
Start a live chat with an OIT team member for assistance
8 a.m. to 7 p.m., Monday - Thursday
8 a.m. to 5 p.m., Friday
Noon to 5 p.m., Saturday
Self Service Portal
Enter a ticket for assistance
24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.
Emergencies: If you have a campus network outage or technology issue impacting patient care, call (303) 724-4357. A technician will call you back within 15 minutes.
View current or planned outages.
Non-emergencies: If you need help with password resets or general questions, leave a message at (303) 724-4357 or utilize the self service portal and submit a ticket. Your request will be responded to on the next business day during regular hours of operation.
|Outlook for iOS||iOS 14 or higher|
|Outlook for Android||Android 7.2 or higher|
|Microsoft Outlook 2019||MS Outlook 2019 is supported|
|IMAP and POP3||Microsoft Outlook will not support connection to emails through the IMAP client or POP account.|
|Microsoft 365||Latest browser versions of Safari, Chrome, Edge, or Firefox|
|Microsoft system specs include:
||32-bit requires hardware acceleration for 4K and higher
|Mac system specs include:
HFS+ hard disk format (also known as macOS Extended) or APFS
Updates may require additional storage over time.
|Linux||Install the most recent browser for Linux. If you have questions, the OIT Service Desk will try to help as they are able but, the team does not have access to the Linux OS to troubleshoot.
||Keep your browser open or you will be required to authenticate at the beginning of each new session.|
||Compatible with M1 iPad Pro|
||Duo Mobile is not supported for use on ChromeOS or Huawei.|
|Blackberry OS||OIT recommends upgrading to a newer smartphone for MFA capability.||Duo Mobile for Blackberry is not available.|