Service Desk Support

Phone Support

303-724-4357 (4-HELP)

Monday-Friday, 7:30 a.m. to 5 p.m.

Chat Portal

Start chat

Monday-Friday, 8 a.m. to 5 p.m.

Self Service Portal

Submit a ticket 

Email the service desk  

Walk-up Support

Please call for assistance during the COVID-19 pandemic.

System Status

OIT Service Desk Email

Outage reported

Campus affected: CU Anschutz CU Denver

Reported: 11/24/20 @ 10:30 AM

OIT is experiencing a problem with incoming or outgoing email communications to the Service Desk. Emails to are not actively generating tickets within the Cherwell ticketing system. Outgoing communication on existing tickets are also not processing. For any assistance, please call the OIT Service Desk at 303-724-HELP (4357).

iOS or higher devices experiencing possible authentication issues

Possible service issues

Campus affected: CU Anschutz CU Denver

Reported: 11/23/20 @ 05:00 PM

Some people using iOS 14 or higher may see white screens when trying to authenticate in to university applications. If possible, switch to a device with an earlier version of iOS, android, or desktop/laptop. OIT is continuing to work on a complete resolution.