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Career Family Summary: Jobs in this career family provide general business operations of the organization or a combination of operational responsibilities covering multiple career families. Functions include institutional research, statistical analysis, policy development and review, strategic planning, and broad unit business operations such as parking and transportation services, risk management, childcare services, real estate and property management, retail services or job responsibilities that combine fiscal, HR and operational management responsibilities. Functions include academic advising/counseling, student personnel administration, recruitment and admissions, registration, financial aid, faculty affairs, library services, curriculum administration, and others involving direct support of the educational mission of an academic unit.
Professional Level Summary: Program Directors are responsible for the ongoing leadership and oversight of a program or function, including the development of strategies and processes which contribute to the University and/or campus mission and accountability for services provided. These positions typically do not supervise others.
Minimum Qualifications:
  • A bachelor’s degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution.
  • Four (4) years in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field. 
  • Optional Substitution: Related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.
Preferred Qualifications:
  • Master's or terminal degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution.
  • Five (5) years in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field
  • Related professional experience as director, project/program supervisor, work leader, or staff authority
Knowledge, Skills, Abilities:
  • Ability to communicate effectively, both in writing and orally.
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution. 
  • Demonstrate a commitment to providing outstanding customer service skills.
  • Demonstrate an exceptional understanding of access and engagement with a commitment to developing equitable practices.
  • Ability to perform duties independently without guidance and direction from other professionals.
  • Ability to articulate the University's mission and the importance of the 2030 strategic plan
  • Ability to manage ambiguous situations and/or information and translate them into results
  • Ability to demonstrate exceptional management and leadership qualities
  • Ability to manage and oversee multiple projects and tasks simultaneously while maintaining a high attention to detail
  • Ability to effectively plan, establish and implement program goals and objectives
  • Ability to manage day-to-day oversight of program processes, workflow and administration
  • Ability to determine and implement program scope, set deadlines and delegate tasks to team members
  • Ability to develop strategic plans that align with the goals of the University
  • Demonstrate progressive supervisory qualities
Supervision Exercised: Can supervise students. No cap on # of students. May supervise no more than two (2) 2.0 FTE. If the position has supervision exceeding two (2) 2.0 FTE the department should be able to provide a clear justification as to why the org. structure cannot support a higher level position
FLSA Status: Exempt
Career Family Summary: Jobs in this career family provide general business operations of the organization or a combination of operational responsibilities covering multiple career families. Functions include institutional research, statistical analysis, policy development and review, strategic planning, and broad unit business operations such as parking and transportation services, risk management, childcare services, real estate and property management, retail services or job responsibilities that combine fiscal, HR and operational management responsibilities. Functions include academic advising/counseling, student personnel administration, recruitment and admissions, registration, financial aid, faculty affairs, library services, curriculum administration, and others involving direct support of the educational mission of an academic unit.
Professional Level Summary: Managers are responsible for the day-to-day operation of functional work units, including the development and implementation of processes consistent with college, school or departmental strategies and processes and the supervision of professional and support staff.
Minimum Qualifications:
  • A bachelor’s degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution.
  • Three (3) years in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field.
  • Optional Substitution: Related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.
Preferred Qualifications:
  • Master's or terminal degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution.
  • Four (4) years in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field
  • Related professional experience as director, project/program supervisor, work leader, or staff authority
Knowledge, Skills, Abilities:
  • Ability to communicate effectively, both in writing and orally.
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution. 
  • Demonstrate a commitment to providing outstanding customer service skills.
  • Demonstrate an exceptional understanding of access and engagement with a commitment to developing equitable practices.
  • Ability to perform duties independently without guidance and direction from other professionals. 
  • Ability to articulate the University's mission and the importance of the 2030 strategic plan 
  • Ability to manage ambiguous situations and/or information and translate them into results 
  • Ability to demonstrate exceptional management and leadership qualities
  • Ability to manage and oversee multiple projects and tasks simultaneously while maintaining a high attention to detail 
  • Ability to effectively plan, establish and implement program goals and objectives 
  • Ability to manage day-to-day oversight of program processes, workflow and administration 
  • Ability to develop strategic plans that align with the goals of the University. 
  • Demonstrate progressive supervisory qualities
Supervision Exercised: No cap on supervision exercised. Should not supervise a higher professional level position.
FLSA Status: Exempt or Non-Exempt
Career Family Summary: Jobs in this career family provide general business operations of the organization or a combination of operational responsibilities covering multiple career families. Functions include institutional research, statistical analysis, policy development and review, strategic planning, and broad unit business operations such as parking and transportation services, risk management, childcare services, real estate and property management, retail services or job responsibilities that combine fiscal, HR and operational management responsibilities. Functions include academic advising/counseling, student personnel administration, recruitment and admissions, registration, financial aid, faculty affairs, library services, curriculum administration, and others involving direct support of the educational mission of an academic unit.
Professional Level Summary: Program Managers are responsible for the day-to-day operation of a program, function or work unit, including the development and implementation of processes consistent with college, school or departmental strategies and processes. These positions typically do not supervise others.
Minimum Qualifications:
  • A bachelor’s degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution.
  • Three (3) years in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field.
  • Optional Substitution: Related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.
Preferred Qualifications:
  • Master's or terminal degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution.
  • Four (4) years in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field
  • Related professional experience as manager, supervisor, work leader, staff authority or project/program administrator
Knowledge, Skills, Abilities:
  • Ability to communicate effectively, both in writing and orally.
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution. 
  • Demonstrate a commitment to providing outstanding customer service skills.
  • Demonstrate an exceptional understanding of access and engagement with a commitment to developing equitable practices.
  • Ability to perform duties independently without guidance and direction from other professionals.
  • Ability to articulate the University's mission and the importance of the 2030 strategic plan
  • Ability to manage ambiguous situations and/or information and translate them into results
  • Ability to demonstrate exceptional management and leadership qualities
  • Ability to manage multiple projects and tasks simultaneously while maintaining a high attention to detail
  • Ability to effectively plan, assign, delegate and supervise the work of others
  • Demonstrate progressive supervisory qualities
Supervision Exercised: Can supervise students. No cap on # of students. May supervise no more than one (1) 1.0 FTE. If the position has supervision exceeding one (1) 1.0 FTE the department should be able to provide a clear justification as to why the org. structure cannot support a higher level position
FLSA Status: Exempt or Non-Exempt
Career Family Summary: Jobs in this career family provide general business operations of the organization or a combination of operational responsibilities covering multiple career families. Functions include institutional research, statistical analysis, policy development and review, strategic planning, and broad unit business operations such as parking and transportation services, risk management, childcare services, real estate and property management, retail services or job responsibilities that combine fiscal, HR and operational management responsibilities. Functions include academic advising/counseling, student personnel administration, recruitment and admissions, registration, financial aid, faculty affairs, library services, curriculum administration, and others involving direct support of the educational mission of an academic unit.
Professional Level Summary: Principal Professionals are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field. Work is performed at an advanced or expert level.� Principal Professionals are either work leads over others or are considered a subject matter expert in a particular area.
Minimum Qualifications:
  • A bachelor’s degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution.
  • Three (3) years in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field.
  • Optional Substitution: Related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.
Preferred Qualifications:
  • Master's or terminal degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution. 
  • Four (4) years in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field
  • Related professional experience as manager, supervisor, work leader, staff authority or project/program administrator
Knowledge, Skills, Abilities:
  • Ability to communicate effectively, both in writing and orally.
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution. 
  • Demonstrate a commitment to providing outstanding customer service skills.
  • Demonstrate an exceptional understanding of access and engagement with a commitment to developing equitable practices.
  • Ability to perform duties independently without guidance and direction from other professionals.
  • Ability to articulate the University's mission and the importance of the strategic plan
  • Ability to manage ambiguous situations and/or information and translate them into results
  • Ability to demonstrate exceptional management and leadership qualities
  • Ability to manage multiple projects and tasks simultaneously while maintaining a high attention to detail
  • Ability to effectively plan and establish program goals and objectives
  • Demonstrate progressive supervisory qualities
Supervision Exercised: Can supervise students. No cap on # of students supervised (should not supervise permanent staff. Temporary staff supervision is rare and should be closely reviewed with justification). 

Note: Since temporary appointments can be at many levels a "temp" SME should not report to a Principal Professional
FLSA Status: Exempt or Non-Exempt
Career Family Summary: Jobs in this career family provide general business operations of the organization or a combination of operational responsibilities covering multiple career families. Functions include institutional research, statistical analysis, policy development and review, strategic planning, and broad unit business operations such as parking and transportation services, risk management, childcare services, real estate and property management, retail services or job responsibilities that combine fiscal, HR and operational management responsibilities. Functions include academic advising/counseling, student personnel administration, recruitment and admissions, registration, financial aid, faculty affairs, library services, curriculum administration, and others involving direct support of the educational mission of an academic unit.
Professional Level Summary: Senior Professionals are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field. Work is performed fully independently.
Minimum Qualifications:
  • A bachelor’s degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution.
  • Two (2) years in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field.
  • Optional Substitution: Related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.
Preferred Qualifications:
  • Three (3) years in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field.
  • Related professional experience as an expert, specialist, staff authority, or work leader
Knowledge, Skills, Abilities:
  • Ability to communicate effectively, both in writing and orally.
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
  • Demonstrate a commitment to providing outstanding customer service skills.
  • Demonstrate an exceptional understanding of access and engagement with a commitment to developing equitable practices.
  • Ability to perform duties independently without guidance and direction from other professionals.
  • Ability to articulate the University's mission and the importance of the strategic plan
  • Ability to manage ambiguous situations and/or information and translate them into results
  • Ability to obtain expert proficiency with University systems and processes
Supervision Exercised:

Can supervise students. No cap on # of students supervised (should not supervise permanent staff. Temporary staff supervision is rare and should be closely reviewed with justification). 

Note: Since temporary appointments can be at many levels a "temp" SME should not report to a Senior Professional
FLSA Status: Exempt or Non-Exempt
Career Family Summary: Jobs in this career family provide general business operations of the organization or a combination of operational responsibilities covering multiple career families. Functions include institutional research, statistical analysis, policy development and review, strategic planning, and broad unit business operations such as parking and transportation services, risk management, childcare services, real estate and property management, retail services or job responsibilities that combine fiscal, HR and operational management responsibilities. Functions include academic advising/counseling, student personnel administration, recruitment and admissions, registration, financial aid, faculty affairs, library services, curriculum administration, and others involving direct support of the educational mission of an academic unit.
Professional Level Summary: Professionals at the intermediate level are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field. At the intermediate level, duties may be more limited in scope and are performed with guidance and direction from other professionals.
Minimum Qualifications:
  • A bachelor’s degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution.
  • One (1) year in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field.
  • Substitution: Related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.
Preferred Qualifications: Two (2) years in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field
Knowledge, Skills, Abilities:
  • Ability to communicate effectively, both in writing and orally.
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution. 
  • Demonstrate a commitment to providing outstanding customer service skills.
  • Demonstrate an exceptional understanding of access and engagement with a commitment to developing equitable practices.
  • Ability to perform duties independently without guidance and direction from other professionals.
  • Ability to articulate the University's mission and the importance of the strategic plan
Supervision Exercised:

Can supervise students. No cap on # of students supervised (should not supervise permanent staff. Temporary staff supervision is rare and should be closely reviewed with justification). 

Note: Since temporary appointments can be at many levels a "temp" SME should not report to a Intermediate Professional
FLSA Status: Exempt or Non-Exempt
Career Family Summary: Jobs in this career family provide general business operations of the organization or a combination of operational responsibilities covering multiple career families. Functions include institutional research, statistical analysis, policy development and review, strategic planning, and broad unit business operations such as parking and transportation services, risk management, childcare services, real estate and property management, retail services or job responsibilities that combine fiscal, HR and operational management responsibilities. Functions include academic advising/counseling, student personnel administration, recruitment and admissions, registration, financial aid, faculty affairs, library services, curriculum administration, and others involving direct support of the educational mission of an academic unit.
Professional Level Summary: Professionals at the entry level are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field. At the entry level, duties are limited in scope and are performed with guidance and direction from other professionals and are performed in a training and development capacity.
Minimum Qualifications:
  • A bachelor’s degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution.
  • Substitution: Related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.
Preferred Qualifications: One (1) year in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field
Knowledge, Skills, Abilities:
  • Ability to communicate effectively, both in writing and orally. 
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution. 
  • Demonstrate a commitment to providing outstanding customer service skills.
  • Demonstrate an understanding of access and engagement with a commitment to developing equitable practices.
Supervision Exercised:

Can supervise students. No cap on # of students supervised (should not supervise permanent staff. Temporary staff supervision is rare and should be closely reviewed with justification). 

Note: Since temporary appointments can be at many levels a "temp" SME should not report to a Entry Professional
FLSA Status: Exempt or Non-Exempt
Career Family Summary: Jobs in this career family provide direct professional support for the teaching and/or educational service mission of the university. Functions include academic advising/counseling, student personnel administration, recruitment and admissions, registration, financial aid, faculty affairs, library services, curriculum administration, and others involving direct support of the educational mission of an academic unit.
Professional Level Summary: Principal Professionals are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field. Work is performed at an advanced or expert level.� Principal Professionals are either work leads over others or are considered a subject matter expert in a particular area.
Minimum Qualifications:
  • A bachelor’s degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field from an accredited institution.
  • Three (3) years in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field.
  • Optional Substitution: Related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.
Preferred Qualifications:
  • Master's degree or terminal degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field from an accredited institution.
  • Four (4) years in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field
  • Related professional experience as an expert, specialist, staff authority, or work leader
Knowledge, Skills, Abilities:
  • Ability to communicate effectively, both in writing and orally.
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
  • Demonstrate a commitment to providing outstanding customer service skills.
  • Demonstrate an exceptional understanding of access and engagement with a commitment to developing equitable practices.
  • Ability to perform duties independently without guidance and direction from other professionals.
  • Ability to articulate the University's mission and the importance of the strategic plan.
  • Ability to manage ambiguous situations and/or information and translate them into results.
  • Ability to obtain expert proficiency with University systems and processes
Supervision Exercised:

Can supervise students. No cap on # of students supervised (should not supervise permanent staff. Temporary staff supervision is rare and should be closely reviewed with justification).

Note: Since temporary appointments can be at many levels a "temp" SME should not report to a Principal Professional
FLSA Status: Exempt or Non-Exempt
Career Family Summary: Jobs in this career family provide direct professional support for the teaching and/or educational service mission of the university. Functions include academic advising/counseling, student personnel administration, recruitment and admissions, registration, financial aid, faculty affairs, library services, curriculum administration, and others involving direct support of the educational mission of an academic unit.
Professional Level Summary: Senior Professionals are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field. Work is performed fully independently.
Minimum Qualifications:
  • A bachelor’s degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field from an accredited institution.
  • Two (2) years in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field.
  • Optional Substitution: Related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.
Preferred Qualifications:
  • Three (3) years in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field
  • Related professional experience as an expert, specialist, staff authority, or work leader
Knowledge, Skills, Abilities:
  • Ability to communicate effectively, both in writing and orally.
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
  • Demonstrate a commitment to providing outstanding customer service skills.
  • Demonstrate an exceptional understanding of access and engagement with a commitment to developing equitable practices.
  • Ability to perform duties independently without guidance and direction from other professionals.
  • Ability to articulate the University's mission and the importance of the strategic plan.
Supervision Exercised:

Can supervise students. No cap on # of students supervised (should not supervise permanent staff. Temporary staff supervision is rare and should be closely reviewed with justification).

Note: Since temporary appointments can be at many levels a "temp" SME should not report to a Senior Professional

 
FLSA Status: Exempt or Non-Exempt
Career Family Summary: Jobs in this career family provide direct professional support for the teaching and/or educational service mission of the university. Functions include academic advising/counseling, student personnel administration, recruitment and admissions, registration, financial aid, faculty affairs, library services, curriculum administration, and others involving direct support of the educational mission of an academic unit.
Professional Level Summary: Professionals at the intermediate level are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field. At the intermediate level, duties may be more limited in scope and are performed with guidance and direction from other professionals.
Minimum Qualifications:
  • A bachelor’s degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field from an accredited institution.
  • One (1) year in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field. 
  • Substitution: Related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.
Preferred Qualifications: Two (2) years in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field
Knowledge, Skills, Abilities:
  • Ability to communicate effectively, both in writing and orally.
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
  • Demonstrate a commitment to providing outstanding customer service skills.
  • Demonstrate an understanding of access and engagement with a commitment to developing equitable practices.
Supervision Exercised: Can supervise students. No cap on # of students supervised (should not supervise permanent staff. Temporary staff supervision is rare and should be closely reviewed with justification). 

Note: Since temporary appointments can be at many levels a "temp" SME should not report to a Intermediate Professional
FLSA Status: Exempt or Non-Exempt
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