Instructor Led Training

4 Disciplines of Execution
(1-day course)

COURSE DESCRIPTION / CONTENT

This interactive course guides you in removing the distractions of the day-to-day tasks in your day job and being able to focus on ‘Wildly Important Goals' and execute these excellently. This course helps managers move from strategy to execution.

The objective of the 4DX process is to teach leaders how to help their teams execute on their highest priorities in the midst of the whirlwind of the day-to-day. We find that by not just teaching 4DX to leaders, but teaching them to teach and implement the process with their teams, they “own the process” at a deeper level and the results are often groundbreaking.

Upon completion, the learner will be able to:

• Clearly identify goals and priorities
• Identify and organize individual actions
• Understand how to best track actions and achievement
• Learn how to engage in simple processes that highlight successes, analyze failures, and course-corrects as necessary

WHO SHOULD ATTEND

• Supervisors/managers and employees that are responsible for setting department goals

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: Bring 1 to 2 department goals to the session. The goals will be used to map your wildly important goal plan.

HOW TO REGISTER

• Register for 4 Disciplines. You will be directed to the portal.

COST

• The adjusted cost of this course for virtual learning is $0.The course materials will be electronic and no lunch is provided.
• $50 Includes materials and lunch - Please note that your registration is not confirmed until we have received a speedtype for charges. Once registered via SkillSoft, please email your speedtype to HR.TrainingRegistration@ucdenver.edu.

(2-day course – must be able to attend both sessions)

COURSE DESCRIPTION / CONTENT

Each day brings with it a new wave of urgencies that compete for our attention. Texts, emails, calls, meetings and more, all converge on our already full schedules. The result is a sense of being busy without actually being productive, which leaves people feeling burned out and unfulfilled. The sheer volume of daily distractions threatens our ability to think clearly and to make wise decisions about what is important.

The interactive and dynamic two-day course, empowers individuals with clear discernment to avoid distractions and to accomplish the goals that matter most in their professional and personal lives.

Upon completion, the learner will be able to:

• Discern the important from the less important
• Identify and utilize a framework of what success looks like in your current role
• Understand specific tips and tools that can help you plan weekly and daily to execute excellence
• Learn how to make technology work for you
• Learn how to apply simple yet critical ways of increasing energy to make good decisions and feel more accomplished each day

WHO SHOULD ATTEND

• Supervisors/managers and employees at all levels of the University

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: No pre-work for attending this course

HOW TO REGISTER

• Register for 5 Choices of Extraordinary Productivity. You will be directed to the portal.

COST

• The adjusted cost of this course for virtual learning is $0.The course materials will be electronic and you will not receive the All Access Pass.
• $170 – covers course materials, All Access Pass, and lunch for both sessions - Please note that your registration is not confirmed until we have received a speedtype for charges. Once registered via SkillSoft, please email your speedtype to HR.TrainingRegistration@ucdenver.edu.

(1-day course)

COURSE DESCRIPTION / CONTENT

The most difficult issue facing a new manager today is making the transition from an exceptional individual contributor to a manager of people. Goal setting and getting results from a team is very different than setting and accomplishing personal goals. 

This interactive course will unlock the keys to leadership without sacrificing the qualities of high-performing individual contributors. 

Upon completion, the learner will be able to: 

• Understand the critical mindset shift from individual contributor to a leader 
• Understand the importance of holding regular 1-on-1s with your team 
• Identify tools for setting up your team to get results 
• Create a culture of feedback 
• Identify ways to lead your team through change 
• Identify keys to managing your time and energy 

WHO SHOULD ATTEND

• University staff and faculty that supervise one or more individuals, as well as individuals looking to take on a supervisor/manager role 

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: No pre-work for attending this course

HOW TO REGISTER

• Register for 6 Critical Practices for Leading Teams. You will be directed to the portal.

COST

No cost for this course 

(2-hour course)

COURSE DESCRIPTION / CONTENT

This interactive training course helps you to further explore your natural talents and how to utilize these strengths to help “consistently provide near-perfect positive performance”.

Upon completion, the learner will be able to:

• Recognize the “raw” versus “mature” state of your strengths
• Develop strategies for moving your strengths to the “mature” status
• Understand the dynamics of how we utilize our strengths
• Develop a plan to put their strengths into action

WHO SHOULD ATTEND

• Individuals who have taken the Gallup Strengths Finder and attended a Clifton Strengths Finder workshop

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: 1) Must have taken Clifton Strengths Finder workshop, 2) Must have copy of “Top 5 Strengths Report and Insight Guide”
• Pre-Work: Print and bring “Top 5 and Insight Guide Reports” to the session

HOW TO REGISTER

• Register for Maximizing Your Strengths . You will be directed to the portal.

COST

• There is no cost to attend this course.

(2-hour course)

COURSE DESCRIPTION / CONTENT

Moving from an individual contributor (the doer) to a lead/management position is more than a step up the ladder, but a jump to an entirely new ladder in terms of skills, motivations, perspectives, responsibilities, and impact to the organization. This seminar helps you to identify key skills for communicating to others in your new role.

Upon completion, the learner will be able to:

• Recognize the skills needed to transition from an individual contributor to a person leading others
• Identify common mistakes made by new leaders
• Understand the role communication plays – both verbal and non-verbal
• Identify the importance of email communication and common guidelines for writing effective emails

WHO SHOULD ATTEND

• Individuals who have recently taken on the position of leading others or those individuals preparing for a lead role in the near future.

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this seminar
• Pre-Work: No pre-work for attending this seminar

HOW TO REGISTER

• Register for Communicating as a Leader . You will be directed to the portal.

COST

• There is no cost to attend this seminar.

(2-day course – must be able to attend both sessions)

COURSE DESCRIPTION / CONTENT

This two-day course teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. It uses video, group discussions, skill practice, and real-life application to make the course both entertaining and engaging. Attendees will have the opportunity to gain a refresher on the Crucial Conversations techniques and how Crucial Accountability builds upon them.

Upon completion, the learner will be able to:

• Discuss expectations in a way that yields two-way accountability and allows further progress to be made
• Consistently apply skills that leads to faster problem solving, decision-making, and conflict resolution
• Improve relationships & productivity

WHO SHOULD ATTEND

• Supervisors/managers at the University

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: Crucial Conversations
• Pre-Work: No pre-work for attending this course

HOW TO REGISTER

• Register for Crucial Accountability. You will be directed to the portal.

COST

• $290 – covers course materials and lunch for both sessions - Please note that your registration is not confirmed until we have received a speedtype for charges. Once registered via SkillSoft, please email your speedtype to HR.TrainingRegistration@ucdenver.edu.

(2-day course – must be able to attend both sessions)

 COURSE DESCRIPTION / CONTENT

This two-day course teaches skills for communicating when stakes are high, opinions vary, and emotions run strong. Based on the national best-selling book Crucial Conversations: Tools for Talking when the Stakes are High, the Crucial Conversations course teaches participants to speak persuasively, not abrasively; foster teamwork and better decision- making; build acceptance rather than resistance; and resolve individual and group disagreements.

Upon completion, the learner will be able to:

• Make high-quality decisions, and act on those decisions with unity and commitment
• Deal with difficult situations such as:
• People who cannot resolve conflicts or come to an agreement
• People who withhold feedback and important information from management
• Environments that seem emotional and political

WHO SHOULD ATTEND

• Employees at all levels of the University
• Supervisors/managers will find the course to be particularly relevant to their work

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: No pre-work for attending this course

HOW TO REGISTER

• Register for Crucial Conversations . You will be directed to the portal.

COST

• $290 – covers course materials and lunch for both sessions - Please note that your registration is not confirmed until we have received a speedtype for charges. Once registered via SkillSoft, please email your speedtype to HR.TrainingRegistration@ucdenver.edu.

(2-hour course)

COURSE DESCRIPTION / CONTENT

Learn more about discrimination and sexual misconduct, what 15 classes are protected from discrimination, how to report sexual misconduct, and more in this in-depth training from the Office of Equity. We will use a combination of policy review, videos, examples, and case studies to delve deep into issues of equity on our campus—what you can do to prevent and stop them and how we as an institution can respond.

Upon completion, the learner will be able to:

• Become familiar with discrimination and harassment protections and the types of discrimination and harassment that occur in employment and education environments
• Understand reporting requirements for University employees

WHO SHOULD ATTEND

• Mandatory for all University employees – can be taken in-person or online (*see SkillSoft for online course)

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: No pre-work for attending this course

HOW TO REGISTER

• Register for Discrimination and Sexual Misconduct. You will be directed to the portal.

COST

• There is no cost to attend this course.

(1-hour course)

COURSE DESCRIPTION / CONTENT

These informational sessions are designed to assist managers, supervisors, HR Business Partners, Payroll Liaisons, and Administrators, in navigating the complexity of employee leave. This 1-hour session will involve a 30-minute presentation related to employee leave including sick leave, Family Medical Leave (FML), Parental Leave, and when to refer employees to other processes. The second half of the session will be more “workshop” style to be used for discussion and question-and-answer. This session is intended to further discussions from the 2-hour course, “Working with Employees with Heath Conditions”, and to foster conversations about the workplace/current issues you might face.

These are highly interactive and dynamic sessions so please bring questions or scenarios you would like to discuss!

Upon completion, the learner will be able to:

• Understand the basics of sick leave, FML, parental leave, and when to seek additional assistance

WHO SHOULD ATTEND

• Supervisors/managers, administrators, and HR/payroll liaisons

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course. Employees are encouraged to also attend the 2-hour course, “Working with Employees with Health Conditions”
• Pre-Work: No pre-work is required for these sessions however please bring questions or scenarios you would like to discuss

HOW TO REGISTER

• Register for Employee Leave Information Session in CVent. Note: these sessions are not managed through the Employee Portal. 

COST

• There is no cost to attend this course.

(2-hour course)

COURSE DESCRIPTION / CONTENT

This interactive training course explores FranklinCovey’s First Wave of Trust – Self-Trust.  During this course, you will explore the 4-Cores of Credibility and how they affect Self-Trust.

Upon completion, the learner will be able to:

• Understand the Cost of Trust (Trust Taxes and Dividends)
• Explain the 4-Cores of Credibility
• Identify your strengths as it relates to the 4-Cores of Credibility
• Develop a plan to include the 4-Cores of Credibility when building or enhancing relationships

WHO SHOULD ATTEND

• Individuals at all levels of the University who would benefit from having a deeper understanding the importance of self-trust both personally and professionally

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: No pre-work for attending this course

HOW TO REGISTER

• Register for Establishing Self-Trust. You will be directed to the portal.

COST

• There is no cost to attend this course.

(2-hour course)

COURSE DESCRIPTION / CONTENT

This interactive training course explores FranklinCovey’s Second Wave of Trust – Relationship-Trust.  During this course, you will explore the 13 High Trust Behaviors, extending trust, and restoring trust.

Upon completion, the learner will be able to:

• Identify the 13 High Trust Behaviors, their opposites and counterfeit behaviors
• Understand the importance of extending trust
• Determine when and how trust can be restored
• Develop a plan to develop the 13 High Trust Behaviors

WHO SHOULD ATTEND

• Individuals at all levels of the University who would benefit from having a deeper understanding the importance of relationship-trust both personally and professionally

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: You must have attended the 2-hour “Establishing Self-Trust” course
• Pre-Work: No pre-work for attending this course

HOW TO REGISTER

• Register for Establishing Relationship Trust. You will be directed to the portal.

COST

• There is no cost to attend this course.

(3.5-hour course)

COURSE DESCRIPTION / CONTENT

An important factor toward increasing team achievement is for team members to identify and accommodate to the different behavioral styles and motivators of their co-workers. DISC participants learn four primary behavior types, become aware of differing communication styles, and how to influence better communication outcomes by accommodating the style of a co-worker(s).

Upon completion, the learner will be able to:

• Understand how people are different
• Develop self-awareness
• Learn to identify the styles of others
• Modify behavior based on the other person’s style

WHO SHOULD ATTEND

• Employees at all levels of the University 

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: Complete DISC assessment prior to course (*you will receive the pre-course assessment a couple of weeks prior to the course)

HOW TO REGISTER

• Register for Extended DISC . You will be directed to the portal.

COST

• There is no cost to attend this course.

(2-hour course)

COURSE DESCRIPTION / CONTENT

This interactive training course helps you to develop strategies for having successful interactions with others based on the four DISC styles.

Upon completion, the learner will be able to:

• Recognize the communication styles for the four DISC styles
• Identify strategies for adapting your style to meet the needs of others
• Identify strategies to increase productivity based on the four DISC styles

WHO SHOULD ATTEND

• Individuals who have previously taken the DISC assessment and attended an Extended DISC course

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: 1) You must have completed the Extended DISC Teambuilding course; 2) You must have previously taken the online Extended DISC Assessment
• Pre-Work: 1) Bring a printed copy of your full DISC assessment/profile received during Extended DISC (part 1); 2) If you do not have a copy of your DISC profile, contact HR.TrainingRegisration@ucdenver.edu

HOW TO REGISTER

• Register for Successful Interactions. You will be directed to the portal.

COST

• There is no cost to attend this course.

(Two, 4-hour sessions - must be able to attend both sessions)

COURSE DESCRIPTION / CONTENT

In this interactive course, we will build awareness and competence around the facilitation process. We will discuss the role the facilitator plays and how to balance that with the role you hold at the University, discuss the facilitator’s mindset, and also practice skills on how to effectively and respectfully intervene when the process is off or when behavior is problematic. In addition, this course will help facilitators build awareness and skills with listening, summarizing, and reflecting.

Upon completion, the learner will be able to:

• Manage the many parts of a meeting – from preparation to follow-up
• Attend to a group’s process, progress, and ‘pulse’
• Recognize the importance of decisions making techniques and how to utilize appropriate ones
• Identify key tools for facilitating a group through a consensus building process
• Utilize practical skills in interpersonal and group communication
• Demonstrate intentionality about how and when to put on the “facilitator’s hat”

WHO SHOULD ATTEND

• Supervisors/managers and administrators at the University
• Individuals who want to improve facilitation skills

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: No pre-work for attending this course

HOW TO REGISTER

• Register for Facilitation Skills. You will be directed to the portal.

COST

• There is no cost to attend this course.

(1-day course)

COURSE DESCRIPTION / CONTENT

This interactive training course is about how to lead the individuals on your team through change.  In this workshop, you will learn key ideas that help you prepare for changes and diagnose when things go wrong.  You’ll also work with tools you can use on your own or with your team to lead them through important changes.

Upon completion, the learner will be able to:

• Recognize why change fails
• Understand individual reactions to change
• Explain the 5 elements of change
• Describe the Zones of Change and how to lead through each zone

WHO SHOULD ATTEND

• Supervisors/managers at the University
  

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: No pre-work for attending this course

HOW TO REGISTER

• Register for Leaders at Change. You will be directed to the portal.

COST

• There is no cost to attend this course.
• NOTE:  In order to keep this a free course, lunch willnot be provided. Please plan accordingly (a break for lunch will be provided as part of the session)

(1-day course)

COURSE DESCRIPTION / CONTENT

This one-day interactive course builds on the Speed of Trust. This course provides supervisors/managers ways to build trust and relationships with their team, organization, clients, etc.

Upon completion, the learner will be able to:

• Identify the trust gaps that exist in your team/department
• Recognize the tools to use to engage in the real work instead of paying outrageous “Trust Taxes” that erode your bottom line

WHO SHOULD ATTEND

• Supervisors/managers at the University

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: None
• Pre-Work: Leading at the Speed of Trust Assessment prior to course and print out reports (*you will receive the pre-course assessment a couple of weeks prior to the course)
• Post-Work: Trust huddles with team

HOW TO REGISTER

• Register for Leading at the Speed of Trust. You will be directed to the portal.

COST

• $170 – covers course materials, All Access Pass, and lunch for both sessions - Please note that your registration is not confirmed until we have received a speedtype for charges. Once registered via SkillSoft, please email your speedtype to HR.TrainingRegistration@ucdenver.edu.

(1-day course)

COURSE DESCRIPTION / CONTENT

Employees typically spend up to 40 percent of their time preparing for and participating in meetings. With poor planning and unclear agendas, meetings end up losing focus and devouring time, energy, resources, and money. This perpetuates an environment where people show up late for meetings or leave early, no one takes the lead, decisions are delayed, and worst of all, and people don’t take action after the meeting. Yet with the right training, skills, and processes, running effective meetings, proceeding productively, and ending with a clear course of action will become the standard.

This dynamic and engaging one-day course teaches employees how to run effective meetings, focusing productively during the meeting, and following through successfully after the meeting.

Upon completion, the learner will be able to:

• Initiate, plan, and define the meeting’s purpose
• Develop skills to manage and conduct productive meetings
• Develop and use meeting ground rules
• Use the “Meeting Advantage Planner” to schedule follow-through
• Review meetings for improvements

WHO SHOULD ATTEND

• Supervisors/managers at the University

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: No pre-work for attending this course

HOW TO REGISTER

• Register for Meeting Advantage. You will be directed to the portal.

COST

• There is no cost to attend this course.
• NOTE:  In order to keep this a free course, lunch will not be provided. Please plan accordingly (a break for lunch will be provided as part of the session)

(3.5-hour course)

COURSE DESCRIPTION / CONTENT

This course is designed to provide a foundation for supervisors/managers in the performance management of Classified Staff and University Staff.

Upon completion, the learner will be able to:

• Identify the performance management cycle for Classified and University Staff
• Address the importance of performance planning and evaluations
• Discuss best approaches to provide feedback during coaching and evaluation meetings
• Locate resources to assist in performance management 

WHO SHOULD ATTEND

• Mandatory for all supervisors/managers who manage Classified Staff
• Recommended for all supervisors/managers who are responsible for conducting performance evaluations

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: No pre-work for attending this course

HOW TO REGISTER

• Register for Performance Management. You will be directed to the portal.

COST

• There is no cost to attend this course.

(Two, 3-hour session – must be able to attend both sessions)

COURSE DESCRIPTION / CONTENT

Unproductive meetings and lost opportunities occur due to poor presentations. The lack of powerful methods to inform and persuade is one of the greatest hidden and pervasive costs of the 21st-century workplace. This dynamic and engaging two part course will help participants consistently deliver highly successful presentations. Participants will learn the mindsets, skillsets, and toolsets to better inform, influence, and persuade others in today’s knowledge-based world.

Upon completion, the learner will be able to:

• Define presentation success
• Identify the clear purpose to be achieve with the message
• Create a memorable introduction and conclusion
• Learn how to design visuals to increase attention to and retention to the message
• Handle questions and group dynamics

WHO SHOULD ATTEND

• Employees at all levels of the University who want to improve their small and large group presentation skills.

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: Bring a presentation you are currently working on/need to create or one you have used in the past for course exercise/activities

HOW TO REGISTER

• Register for Presentation Advantage. You will be directed to the portal.

COST

• There is no cost to attend this course.

(1-day course)

COURSE DESCRIPTION / CONTENT

Today’s knowledge workers have quietly slipped into the role of the unofficial project manager. Stakeholders, scope creep, no formal training, and a lack of process all combine to raise the probability of project failure costing organizations time, money, and employee morale. Project management isn’t just about managing logistics and hoping the project team is ready to play to win. The skills of “informal authority” are more important than ever before, so team members are inspired to contribute to project success! This engaging one-day course will help provide the mindset, skillset, and toolset to participants that will consistently deliver successful projects to completion.

Upon completion, the learner will be able to:

• Understand that consistent project success depends on processes and people
• Identify project stakeholders, establish clear and measurable project outcomes, and create a well-defined project scope statement
• Create a realistic and well defined project schedule
• Hold team members accountable to project plans
• Create a clear communication plan around the project that includes regular project status reports and project changes
• Reward and recognize the contributions of project team members

WHO SHOULD ATTEND

• Employees at all levels of the University that are responsible for project implementation and success
• Supervisors/managers will find the course to be particularly relevant to their work

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: Bring a project you are currently working on to discuss and map out during the course

HOW TO REGISTER

• Register for Project Management Essentials. You will be directed to the portal.

COST

• The adjusted cost of this course for virtual learning is $0.The course materials will be electronic and you will not receive the All Access Pass.
• $170 – covers course materials, All Access Pass, and lunch for both sessions - Please note that your registration is not confirmed until we have received a speedtype for charges. Once registered via SkillSoft, please email your speedtype to HR.TrainingRegistration@ucdenver.edu.

(1-day course)

COURSE DESCRIPTION / CONTENT

This one-day interactive course provides insights into the importance of building, extending, and restoring trust in both your professional and personal life. The Five Waves of Trust model serves as a metaphor for how trust operates in our lives. This course will cover the first two waves - “Self Trust” and “Relationship Trust”. The Four Cores of Credibility and the 13 Behaviors of High-Trust Leaders will also be discussed.

Upon completion, the learner will be able to:

• Assess your credibility based on character and competence
• Understand the “taxes and dividends” that flow from organizational trust
• Understand how micro trust issues in the self and in relationships flow outward to affect market reputation and societal contribution
• How to be an effective team member by inspiring and extending trust
• How to restore lost trust

WHO SHOULD ATTEND

• Employees at all levels of the University

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: No pre-work for attending this course

HOW TO REGISTER

• Register for Speed of Trust. You will be directed to the portal.

COST

• $170 – covers course materials, All Access Pass, and lunch for both sessions - Please note that your registration is not confirmed until we have received a speedtype for charges. Once registered via SkillSoft, please email your speedtype to HR.TrainingRegistration@ucdenver.edu.

(2-hour course)

COURSE DESCRIPTION / CONTENT

The course is designed to assist managers and supervisors to successfully navigate the challenges of implementing a variety of relevant policies and procedures as they relate to an employee who may be experiencing a medical condition(s). In this two-hour course, we will address the needs of employees, as well as the concerns of supervisors, managers and unit leaders, when sick leave, Family Medical Leave (FML), Parental Leave, and reasonable accommodations under the Americans with Disabilities Act (ADA) are requested or required.

Upon completion, the learner will be able to:

• Understand the basics of sick leave, FML, parental leave, and ADA

WHO SHOULD ATTEND

• Supervisors/managers, administrators, and HR/payroll liaisons

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: No pre-work for attending this course

HOW TO REGISTER

• Register for Working with Employees with Health Conditions. You will be directed to the portal.

COST

• There is no cost to attend this course.

(1-day course)

COURSE DESCRIPTION / CONTENT

Employees often devote up to three hours each day struggling to express their thoughts and recommendations in writing. Sadly, this time is squandered if their emails, memos, reports, and other documents are misinterpreted or even ignored. With awkward sentence structure, poor organization, and murky language, most written communication drops off the radar due to information clutter.

This one-day business-writing course teaches individuals how to set quality writing standards that increase productivity, resolve issues, avoid errors, and heighten credibility. Participants learn a four-step process to create writing that cuts through the clutter. Participants will also learn how to write faster with more clarity, and gain skills for revising and fine-tuning every kind of document.

Upon completion, the learner will be able to:

• Organize initial ideas around a clear purpose
• Structure a prototype based on solid writing standards
• Evolve prototypes into a draft document
• Review and refine the draft against formal standards
• Produce a final and collaborative edit of a draft

WHO SHOULD ATTEND

• Employees at all levels of the University

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: Bring 2-3 email correspondences you have created and any formal documents/letters. These will be used during course activities.

HOW TO REGISTER

• Register for Writing Advantage. You will be directed to the portal.

COST

• There is no cost to attend this course.

(3-hour course)

COURSE DESCRIPTION / CONTENT

This interactive course helps individuals understand the difference between hard (technical) and soft (social/interpersonal) skills and how to effectively develop SMART performance goals for each.  Individuals are asked to bring two performance goals they are looking to incorporate into their annual performance review as the final exercise will help you to develop these goals.

Upon completion, the learner will be able to:

• Identify the difference between “hard” and “soft” skills
• Describe the components of a SMART goal
• Develop SMART goals for both “hard” and “soft” skills
• Understand the importance of developing an action plan and trailing goal program

WHO SHOULD ATTEND

• Anyone who supervises/manages Classified Staff, University Staff, and/or Faculty
• Classified Staff, University Staff, and Faculty needing assistance in developing performance goals

COURSE PRE-REQUISITES / PRE-WORK

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: Bring to class 2 goals you would like to develop into SMART goals

HOW TO REGISTER

• Register for Writing SMART Performance Goals. You will be directed to the portal.

COST

• There is no cost to attend this course.