*Practice with a friend using their phone number. Only call 911 in an emergency.

1. Start the Call:
   Say, “911, what is the address of your emergency?”
2. Ask Key Questions:
   • “Where are you?”
   • “What is your phone number?”
   • “What is the emergency?”
   • “Is anyone hurt?
   • Can you tell me more?”
3. Encourage and Guide:
   Help them if they struggle and give simple, clear instructions if needed.
4. End the Call:
   When they’ve answered all questions, say, “You did great! You can hang up now.”
5. Review Together:
   After the practice call, discuss what went well and what can be improved. Offer positive feedback.

Repeat the practice to build confidence.

*Practice with a friend using their phone number. Only call 911 in an emergency.

1. Start the Call:
   Say, “911, what is your emergency?”
2. Listen Carefully:
   Allow time for the caller to play their pre-recorded AAC message, which will include important details like the emergency, location, and phone number.
3. Ask Yes or No Questions:
   Ask clear questions such as:
   • "Are you having trouble breathing?"
   • "Are you injured?"
   • "Are you bleeding?"
   • "Have you fallen?"
   • "Are you alone?"
   • "Do you need an ambulance?"
4. Encourage and Guide:
   Continue asking Yes/No questions and guide the caller through the process.
5. End the Call:
   When they’ve answered all questions, say, “You did great! You can hang up now.”
6. Review Together:
   After the practice call, discuss what went well and what can be improved. Offer positive feedback.

Repeat the practice to build confidence.