Internet and Phones

 

Internet and Phones Icon

Access to the Network

This service request is for connectivity to the wired data network at the University of Colorado Denver | Anschutz Medical Campus, which is managed by the Telecommunications Network Infrastructure (TNI) team. This connectivity allows access to the Internet and to University-managed network-dependent resources (such as servers and applications). Typically this service is for personal computers (desktops/laptops) but is also for servers that are located in customer-owned/managed spaces where the equipment may be connected to the University network.

Learn how to connect to the wireless network or VPN remote access.


Call Center

This service request is to design and implement Call Center/ACD Services to support advanced Call Enabled Business Processes (CEBP). The Access team and/or the Customer Service Representative will consult with the customer requesting a new Call Center/ACD service or will enhance an existing ACD/Call Center Service. The Call Center/ACD Services allows a business unit to utilize a call menu to inform customers and solicit caller input in order to route calls to targeted destinations based on that caller’s input. The target is usually a “live” agent although other destinations be chosen.


Call Menu

This service allows a business unit to utilize a call menu to direct callers to targeted destinations based on caller input. This service request is to design and implement Auto Attendant/Call Menu Services to support Call Enabled Business Processes (CEBP).

The TNI Access Team and/or Customer Service Representatives will consult with the requesting customer to determine new call flows and enhance existing call flows Auto Attendant/Call Menu Services. This is a non-call-center/ACD service.


Eduroam

When visiting other university campuses, faculty, staff and students can log into Eduroam, a secure wireless network service. Log in with your university credentials when visiting participating institutions worldwide.


International Long Distance

This service request allows staff and faculty to use a campus phone to make and bill international long distance calls. International long distance calls cannot be completed without a PBN, while using a campus phone. This service allows for itemized monthly billing to a department’s speedtype of their choosing. These requests must be approved by a person with PeopleSoft fiscal responsibility.


Telephone Setup and Support

This service request is to install/activate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office telephone connection. A Direct Inward Dial (DID) or non-DID phone number will be assigned based on customer’s requirements. Telecommunications and Network Infrastructure (TNI) will provide and support the TNI-provided standard telephone end to end.

Click on the following links to request service:

Move a phone

Change the name on a phone

Request a new phone

Disconnect a phone

Need to reference the phone and voicemail user guides? Visit User Guides on our Software webpage.


Voicemail Basic Messaging

This service is to provide basic (non-unified messaging) voicemail capabilities, tied to a new or existing telephone. The telephone may be physical or virtual. Callers may leave voicemail messages for the targeted telephone number. The voice mailbox owner/designate may retrieve and manage that voice mailbox to suit their business need.


Voicemail Unified Messaging

This service is to provide Unified Messaging voicemail capabilities, tied to a new or existing telephone as provided by the University of Colorado Denver. The telephone may be physical or virtual. Note – This service is NOT available for telephone services provided by AHEC. Callers may leave voicemail messages for the targeted telephone number. The voice mailbox owner/designate may retrieve and manage that voice mailbox to suit their business need. Voicemail messages will be delivered to the voice mailbox owner’s/designator’s email inbox. This service requires a University provided email account.