Computer and Device SupportComputer and Device Support

Computer and Device Support provides university faculty and staff with hardware support services including:

  • Consultations regarding new equipment
  • Setup, configuration, and troubleshooting of computers, devices, and printers (CU Denver campus)
  • Management and support of student computer labs (CU Denver campus)

Reminder for CU Anschutz faculty and staff: On-site desktop services at the CU Anschutz Medical Campus will be phased out beginning January 1, 2022. The OIT Service Desk can help answer any questions about this change and provide recommended options for in-person assistance. 


Additional information about services are provided below:

Access to the Network

​​This service request provides wired computer access to the University of Colorado Denver’s wired data network. This request is to access the Internet and internal server and application resources. Typically this service is for personal computers (desktops/laptops), but is also for servers that are in customer owned/managed spaces where the equipment is connected to the Telecommunications Network Infrastructure (TNI) owned and managed resources. You must be on campus or connected to the university network to request a wired network connection.

Learn how to connect to the wireless network or VPN remote access.


Computer and Device Setup

The OIT Service Desk provides onsite services to CU Denver faculty and staff including warranty and out-of-warranty support, systems set-up and repair, software installation, hardware upgrade and installation assistance. Our technicians also assist customers with data transfer from their old computer to their new computer upon new equipment installation.

Call (303)724-4357 (4-HELP) or submit a ticket for computer or device setup.


Computer Labs

The CU Anschutz classroom computer support team provides computer hardware, software and technical expertise required for student courses and computer training labs, as well as computer support for departmental events and the fulfillment of their respective missions. This includes the installation of specific software for courses, webinars and other programmatic needs. Locations include Education II North, Education I and Research I North.

Call (303)724-4357(4-HELP) or submit a ticket for computer lab support.

CU Denver has computer labs available for currently enrolled students. Desktop PC and Mac computers are available for use as well as printing and scanning. Learn more about the student labs on the CU Denver campus


Hard Drive Disposal

If you have old or unused hard drives from redundant obsolete computers, retired servers, unused flash drives and photocopiers, view the information on the Facilities Management Surplus and Capital Equipment Disposal webpage to submit a disposal request using the EMS Reservation system.


File Backup

OIT provides an enterprise level backup service for backup of data on OIT-operated community file servers.


New Equipment Purchases

If you need assistance in deciding what equipment will be best suited for your needs, our Service Desk team can assist with a consultation and recommendations before you make your purchase. In addition, review the university's minimum technology requirements for considerations to keep in mind. 

Call the OIT Service Desk at (303)724-4357 for a consultation on equipment purchases.


Operating System Support

The OIT Service Desk provides faculty and staff support with any Operating System (ex. Windows, Mac) issues or troubleshooting.

Call (303)724-4357 (4-HELP) for assistance.


Pager Desk 

Please submit all new pager requests by email to: oit-pagers@cuanschutz.edu or call the Pager Desk at: 303.724.0400. 

  • An IT technician is available at the OIT Pager Desk in Education 2 North (P28) Room 5102-1 from 8 am to 5 pm, Monday through Friday.
  • If the technician is Out of Office, please leave a message, and a technician will return your call as soon as they are available.
  • All canceled, lost, or found returned pagers and pagers for replacement must be turned in to the OIT Pager Office (at the location above) and placed in the RETURNED PAGER box or be sent via inter-campus mail to Mail Stop F408.

After-Hours Only Pager Instructions

  • If the Pager desk is closed, please call SPOK mobile directly to have your pages forwarded to another device or email address. The SPOK Mobile Customer Service number is: 877.821.2445.
  • If you cannot resume functions without a physical replacement pager (forwarding is not an option) AND the pager desk is closed,  emergency loaner pagers are available from the UCHealth Switchboard Services team at: 12401 E. 17th Avenue, Leprino Bldg. Room 715, 7th floor. 
    • After receiving the loaner, you will need to call SPOK Mobile at 877.821.2445 to forward your pages.
  • Leave the broken pager with UCHealth Switchboard Services and contact the OIT pager desk - email: oit-pagers@cuanschutz.edu or call: 303.724.0400 - during business hours to arrange a permanent replacement.

    Remote Desktop or Thin Clients

    This service will provide hosted desktop and application computing systems for paid subscribers at the university. OIT can deliver desktops and applications through a single platform to Physical, Virtual and BYOD (bring your own device) systems allowing for a rich, adaptive user experience. 


    Printer Setup/Support

    The OIT Service Desk provides onsite printer support to CU Denver faculty and staff including new installations and set-ups, re-installs, troubleshooting, repairing, upgrading and print queue creation. Our full spectrum of services includes proactive, reactive, onsite and remote support.

    Print server queues are also provided for CU Denver departmental printers. This service is useful for departments that have network printers shared by different users in the office. Having a print queue on a print server helps to quickly connect users with printers and correct drivers. It is also beneficial when upgrading or replacing office printers, as well as overall printer management. Please note: you must be on the campus or connected to the university network to request printer support using the button to the right. 


    Software Installation

    The OIT Service Desk provides onsite software services to CU Denver faculty and staff including new software installation, re-installs, troubleshooting, repairing, upgrading and uninstalling. Our full-spectrum of services includes proactive, reactive, onsite and remote support.​