Computer and Device Support
Computer and Device Support provides university faculty and staff with hardware support services including setup, configuration and troubleshooting of computers, devices, and printers, and consultations regarding new equipment. Additional services include management and support of student computer labs on the CU Denver campus.
More information is provided below for each support area:
Access to the Network
This service request provides wired computer access to the University of Colorado Denver’s wired data network. This request is to access the Internet and internal server and application resources. Typically this service is for personal computers (desktops/laptops), but is also for servers that are in customer owned/managed spaces where the equipment is connected to the Telecommunications Network Infrastructure (TNI) owned and managed resources. You must be on campus or connected to the university network to request a wired network connection.
Learn how to connect to the wireless network or VPN remote access.
Computer and Device Setup
The OIT Service Desk provides onsite services to faculty and staff including warranty and out-of-warranty support, systems set-up and repair, software installation, hardware upgrade and installation assistance. Our technicians also assist customers with data transfer from their old computer to their new computer upon new equipment installation.
Call (303)724-4357 (4-HELP) or submit a ticket for computer or device setup.
Computer Labs
The CU Anschutz classroom computer support team provides computer hardware, software and technical expertise required for student courses and computer training labs, as well as computer support for departmental events and the fulfillment of their respective missions. This includes the installation of specific software for courses, webinars and other programmatic needs. Locations include Education II North, Education I and Research I North.
Call (303)724-4357(4-HELP) or submit a ticket for computer lab support.
CU Denver has computer labs available for currently enrolled students. Desktop PC and Mac computers are available for use as well as printing and scanning. Learn more about the student labs on the CU Denver campus.
Hard Drive Disposal
If you have old or unused hard drives from redundant obsolete computers, retired servers, unused flash drives and photocopiers, you need to get in touch with Asset Management to submit a disposal request. Hard drives are then picked up by facilities and ultimately sent to Techno Rescue. Techno Rescue is under contract for the destruction and disposal of all equipment.
File Backup
OIT provides an enterprise level backup service for backup of data on OIT-operated community file servers.
New Equipment Purchases
If you need assistance in deciding what equipment will be best suited for your needs, our Service Desk onsite team can assist with a consultation and recommendations before you make your purchase. In addition, review the university's minimum technology requirements for considerations to keep in mind.
Call the OIT Service Desk at (303)724-4357 for a consultation on equipment purchases.
Operating System Support
The OIT Service Desk provides faculty and staff support with any Operating System (ex. Windows, Mac) issues or troubleshooting.
Call (303)724-4357 (4-HELP) for assistance.
Remote Desktop or Thin Clients
This service will provide hosted desktop and application computing systems for paid subscribers at the university. OIT can deliver desktops and applications through a single platform to Physical, Virtual and BYOD (bring your own device) systems allowing for a rich, adaptive user experience.
Printer Setup/Support
The OIT Service Desk provides onsite printer support to all faculty and staff of the university. This type of support includes new installations and set-ups, re-installs, troubleshooting, repairing, upgrading and print queue creation. Our full spectrum of services includes proactive, reactive, onsite and remote support.
Print server queues are also provided for departmental printers. This service is useful for departments that have network printers shared by different users in the office. Having a print queue on a print server helps to quickly connect users with printers and correct drivers. It is also beneficial when upgrading or replacing office printers, as well as overall printer management. Please note: you must be on campus or connected to the university network to request printer support using the button to the right.
Software Installation
The OIT Service Desk provides onsite software services to all faculty and staff of the university. This type of support includes new installations, re-installs, troubleshooting, repairing, upgrading and uninstalling. Our full-spectrum of services includes proactive, reactive, onsite and remote support.