Computer and Device Support provides university faculty and staff with hardware support services including:
Reminder for CU Anschutz faculty and staff: On-site desktop services at the CU Anschutz Medical Campus will be phased out beginning January 1, 2022. The OIT Service Desk can help answer any questions about this change and provide recommended options for in-person assistance.
This service request provides wired computer access to the University of Colorado Denver’s wired data network. This request is to access the Internet and internal server and application resources. Typically this service is for personal computers (desktops/laptops), but is also for servers that are in customer owned/managed spaces where the equipment is connected to the Telecommunications Network Infrastructure (TNI) owned and managed resources. You must be on campus or connected to the university network to request a wired network connection.
The OIT Service Desk provides onsite services to CU Denver faculty and staff including warranty and out-of-warranty support, systems set-up and repair, software installation, hardware upgrade and installation assistance. Our technicians also assist customers with data transfer from their old computer to their new computer upon new equipment installation.
Call (303)724-4357 (4-HELP) or submit a ticket for computer or device setup.
The CU Anschutz classroom computer support team provides computer hardware, software and technical expertise required for student courses and computer training labs, as well as computer support for departmental events and the fulfillment of their respective missions. This includes the installation of specific software for courses, webinars and other programmatic needs. Locations include Education II North, Education I and Research I North.
Call (303)724-4357(4-HELP) or submit a ticket for computer lab support.
CU Denver has computer labs available for currently enrolled students. Desktop PC and Mac computers are available for use as well as printing and scanning. Learn more about the student labs on the CU Denver campus.
If you have old or unused hard drives from redundant obsolete computers, retired servers, unused flash drives and photocopiers, view the information on the Facilities Management Surplus and Capital Equipment Disposal webpage to submit a disposal request using the EMS Reservation system.
OIT provides an enterprise level backup service for backup of data on OIT-operated community file servers.
If you need assistance in deciding what equipment will be best suited for your needs, our Service Desk team can assist with a consultation and recommendations before you make your purchase. In addition, review the university's minimum technology requirements for considerations to keep in mind.
Call the OIT Service Desk at (303)724-4357 for a consultation on equipment purchases.
The OIT Service Desk provides faculty and staff support with any Operating System (ex. Windows, Mac) issues or troubleshooting.
Call (303)724-4357 (4-HELP) for assistance.
Please submit all new pager requests by email to: firstname.lastname@example.org or call the Pager Desk at: 303.724.0400.
After-Hours Only Pager Instructions
This service will provide hosted desktop and application computing systems for paid subscribers at the university. OIT can deliver desktops and applications through a single platform to Physical, Virtual and BYOD (bring your own device) systems allowing for a rich, adaptive user experience.
The OIT Service Desk provides onsite printer support to CU Denver faculty and staff including new installations and set-ups, re-installs, troubleshooting, repairing, upgrading and print queue creation. Our full spectrum of services includes proactive, reactive, onsite and remote support.
Print server queues are also provided for CU Denver departmental printers. This service is useful for departments that have network printers shared by different users in the office. Having a print queue on a print server helps to quickly connect users with printers and correct drivers. It is also beneficial when upgrading or replacing office printers, as well as overall printer management. Please note: you must be on the campus or connected to the university network to request printer support using the button to the right.
The OIT Service Desk provides onsite software services to CU Denver faculty and staff including new software installation, re-installs, troubleshooting, repairing, upgrading and uninstalling. Our full-spectrum of services includes proactive, reactive, onsite and remote support.