About the new billing system

PCR-360 offers many new functionalities that will allow OIT to provide more effective billing, service management, and a more robust and seamless customer experience. We are expecting the new system to go live in late Fall 2021.

The two biggest differences for the customer that will come about as a result of OIT moving to PCR-360 are: a new billing statement and a new way to access your billing statement. Responsible finance and administration users, as well as any additional users that a department submits, will be granted access to a customer portal to view services and charges related to each speedtype. 

OIT’s Office of Change Management will be initiating outreach efforts to customers as this project progresses. There will be a series of opportunities for customers to voice their opinions both before and after OIT Billing has presented proofs-of-concept for the new statements and the customer portal. Once the new system has been implemented, the best avenue for providing feedback will be via the billing email (ucd-oit.billing@ucdenver.edu) or reaching out to Brett Miller via Microsoft Teams.

Closer to implementation OIT Billing will create documentation that will be available on this website. This documentation will include a guide for how to read your billing statement, as well as walkthroughs/tutorials on how to use the customer portal. Additionally, all of the mechanisms that we currently use to offer assistance to customers will continue to exist; this includes the billing email (ucd-oit.billing@ucdenver.edu), submitting tickets to the OIT Service Desk, or reaching out to one of the OIT Billing analysts (Brett Miller or Tingwei Huang) via Teams.